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Nursing Home Consumer, Workforce Satisfaction Reaches New Highs
Date:5/27/2009

president, My InnerView. "This report is useful to consumers, providers and policymakers because it establishes important benchmarks about consumer and workforce satisfaction in the nation's nursing homes and increases transparency overall. The data allows nursing home leaders and public policy makers to more precisely target quality issues and workforce retention efforts."

Although satisfaction levels are high, the report states that job stress is a significant opportunity for leaders to address in order to improve nurse and nursing assistants' satisfaction, while meeting resident choices and preferences is one of the top priority items for improving resident and family satisfaction. Other highlights of the report include data that support the view of aligning financial incentives with organizational performance.

Copies of the 2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes, can be downloaded at www.myinnerview.com. For additional information, contact Elizabeth Knight at
(715) 848-2713 or eknight (at) myinnerview.com.

About My InnerView: By maintaining the senior care profession's largest database of customer and workforce satisfaction metrics, My InnerView is able to provide leaders in assisted living, senior housing, and skilled nursing professions with the information to properly align their operational practices to improve performance and business outcomes. My InnerView provides resources to more than 8,000 senior care providers across the nation and is the leading provider of satisfaction surveys to the senior care profession.

Contact: Elizabeth Knight
715-848-2713

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Read the full story at http://www.prweb.com/releases/My_InnerView/national_report/prweb2462014.htm.


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