Navigation Links
Nursing Home Consumer, Workforce Satisfaction Reaches New Highs

Report identifies opportunities for improvement amidst high satisfaction levels

Wausau, WI (Vocus) May 27, 2009 -- Nursing home consumer satisfaction has reached its highest level since 2005, while workforce satisfaction is at its highest level since 2006 says a new report.

The 2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes released today by independent research firm My InnerView shows a majority (85%) of consumers report their satisfaction as either "excellent" or "good." Sixty-six (66) percent of employees recommend their facility as a place to work as either "excellent" or "good." These satisfaction levels are at their highest levels since My InnerView began conducting research on these trends in 2005, and have increased by three percentage points since 2007, yet the report shows that the workers most directly involved in patient care are the least satisfied employees.

Increases in survey participation have driven the size of the report's database to an all time high. Every year since 2005, the number of nursing homes participating in the voluntary surveys has increased -- reaching one in every three facilities in the United States as of 2008. According to the report, responses from 223,449 employees, 54,711 residents and 146,949 family members in 5,075 nursing facilities across the United States are included in the study.

"This is by far the largest database ever collected about the levels of satisfaction among residents, families and employees in America's nursing homes," said Neil Gulsvig, president, My InnerView. "This report is useful to consumers, providers and policymakers because it establishes important benchmarks about consumer and workforce satisfaction in the nation's nursing homes and increases transparency overall. The data allows nursing home leaders and public policy makers to more precisely target quality issues and workforce retention efforts."

Although satisfaction levels are high, the report states that job stress is a significant opportunity for leaders to address in order to improve nurse and nursing assistants' satisfaction, while meeting resident choices and preferences is one of the top priority items for improving resident and family satisfaction. Other highlights of the report include data that support the view of aligning financial incentives with organizational performance.

Copies of the 2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes, can be downloaded at For additional information, contact Elizabeth Knight at
(715) 848-2713 or eknight (at)

About My InnerView: By maintaining the senior care profession's largest database of customer and workforce satisfaction metrics, My InnerView is able to provide leaders in assisted living, senior housing, and skilled nursing professions with the information to properly align their operational practices to improve performance and business outcomes. My InnerView provides resources to more than 8,000 senior care providers across the nation and is the leading provider of satisfaction surveys to the senior care profession.

Contact: Elizabeth Knight


Read the full story at

Source: PRWeb
Copyright©2009 Vocus, Inc.
All rights reserved  

Related medicine news :

1. March of Dimes Announces Nursing Scholarship Recipients
2. National Pharmacy Omnicare Pays 'Unusual' Settlement to Resolve Charges of Generic Drug Switching in Delaware Nursing Homes, Resulting From 'Qui Tam' Lawsuit
3. AMD Global Telemedicine Inc., Proud to Announce Diane Castelli, Chair of the American Telemedicine Association's (ATA) Telehealth Nursing Special Interest Group (SIG)
4. Hard Times for Nursing Hires Doesnt Signal End to Shortage According to California Institute for Nursing & Health Care
5. The T SystemEV(R) Featured in Journal of Emergency Nursing Paper on Successful EDIS Implementation
6. Texas-Based Regency Nursing and Rehabilitation Centers to Pay U.S. $4 Million to Resolve False Claims Act Allegations
7. Western Governors University Offers Two New Masters Degrees in Nursing
8. Nursing assistant workforce facing financial, health challenges
9. Palomar Pomerado Health System Achieves National Recognition for Nursing Excellence by the American Nurses Credentialing Center
10. Pennsylvania Secretary Cortes Marks 100th Anniversary of State Board of Nursing
11. Highlights Nursing Magazine Subscriptions for National Nurse Week
Post Your Comments:
Related Image:
Nursing Home Consumer, Workforce Satisfaction Reaches New Highs 
(Date:6/25/2016)... ... June 25, 2016 , ... ... issues and applications at AcademyHealth’s Annual Research Meeting June 26-28, 2016, at the ... several important health care topics including advance care planning, healthcare costs and patient ...
(Date:6/25/2016)... ... 2016 , ... As a lifelong Southern Californian, Dr. Omkar Marathe earned his ... David Geffen School of Medicine at UCLA. He trained in Internal Medicine at Scripps ... in hematology/oncology at the UCLA-Olive View-Cedars Sinai program where he had the opportunity to ...
(Date:6/24/2016)... ... June 24, 2016 , ... Those who have experienced traumatic ... many turn to unhealthy avenues, such as drug or alcohol abuse, as a coping ... released tools for healthy coping following a traumatic event. , Trauma sufferers tend to ...
(Date:6/24/2016)... ... June 24, 2016 , ... Dr. Amanda Cheng, an ... Dr. Cheng has extensive experience with all areas of orthodontics, including robotic Suresmile ... orthodontics. , Micro-osteoperforation is a revolutionary adjunct to orthodontic treatment. It can ...
(Date:6/24/2016)... ... June 24, 2016 , ... ... proud to recognize Dr. Barry M. Weintraub as a prominent plastic surgeon and ... women in the world, and the most handsome men, look naturally attractive. Plastic ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... SAN FRANCISCO, Calif. , June 24, 2016 ... GBT ), a biopharmaceutical company developing novel therapeutics ... significant unmet needs, today announced the closing of ... shares of common stock, at the public offering ... shares in the offering were offered by GBT. ...
(Date:6/24/2016)... BEIJING , June 24, 2016 Dehaier ... or the "Company"), which develops, markets and sells medical ... China , signed a strategic cooperation agreement with ... as "Hongyuan Supply Chain") on June 20, 2016, to ... Under the strategic cooperation agreement, Dehaier will leverage Hongyuan ...
(Date:6/24/2016)... , Belgium , June 24, ... VNRX), today announced the appointment of Dr. ... Directors as a Non-Executive Director, effective June 23, ... Audit, Compensation and Nominations and Governance Committees.  As ... Futcher will provide independent expertise and strategic counsel ...
Breaking Medicine Technology: