Nursing Home Consumer, Workforce Satisfaction Reaches ...( Report ident...),Health

Report identifies opportunities for improvement amidst high satisfaction levels

Wausau, WI (Vocus) May 27, 2009 -- Nursing home consumer satisfaction has reached its highest level since 2005, while workforce satisfaction is at its highest level since 2006 says a new report.

The 2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes released today by independent research firm My InnerView shows a majority (85%) of consumers report their satisfaction as either "excellent" or "good." Sixty-six (66) percent of employees recommend their facility as a place to work as either "excellent" or "good." These satisfaction levels are at their highest levels since My InnerView began conducting research on these trends in 2005, and have increased by three percentage points since 2007, yet the report shows that the workers most directly involved in patient care are the least satisfied employees.

Increases in survey participation have driven the size of the report's database to an all time high. Every year since 2005, the number of nursing homes participating in the voluntary surveys has increased -- reaching one in every three facilities in the United States as of 2008. According to the report, responses from 223,449 employees, 54,711 residents and 146,949 family members in 5,075 nursing facilities across the United States are included in the study.

"This is by far the largest database ever collected about the levels of satisfaction among residents, families and employees in America's nursing homes," said Neil Gulsvig,
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