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Nurses and Hospital Employees' Top Concerns: Communication, Staffing and Compensation

Report findings bring urgency and insight into the growing nursing shortage

facing the industry

SOUTH BEND, Ind., Oct. 24 /PRNewswire/ -- Nurses and hospital employees report better compensation, staffing levels, and recognition for work done as the top areas hospitals need to improve according to the 2007 Hospital Check-Up Report: Nurse and Employee Perspectives on American Health Care. The report was released today by Press Ganey Associates, Inc., the health care industry's leading provider of measurement and improvement services.

Perhaps most concerning to hospital administrators because of the well-documented nursing shortage in the United States is that registered nurses are the least satisfied hospital employees. In fact, nurse satisfaction itself is tied to the nurse vacancy rate of the hospital.

The national report examines the experiences of more than 193,000 employees -- including nurses, technicians, administrative personnel, and other non-clinical employees -- at more than 370 hospitals across the country. Additional findings from the report include:

-- Opportunities for promotion and senior leadership's attention to

concerns are essential to maintaining employee satisfaction.

-- Office, clerical and administrative personnel report the highest

levels of satisfaction among hospital employees.

-- Hospitals' culture of engagement, a critical indicator of employee

contributions toward an organization's goals, has room for improvement

when compared to other facets of employee satisfaction.

On the whole, hospital employees emphasize the need for hospital leaders' improved attention to their concerns. In fact, from the employee perspective, this is the top priority for hospitals to improve the working environment.

"Maintaining and attracting world-class talent is increasingly important in the face of ongoing staffing shortages," says Dr. Melvin Hall, president and chief executive officer of Press Ganey. "Hospitals that focus on the needs of their employees find staff members are able to more fully engage in their roles and better focus on providing high quality care. Improving the quality of care and 'making a difference' is the reason most professionals enter the health care field."

A copy of Press Ganey's 2007 Hospital Check-Up Report: Nurse and Employee Perspectives on American Health Care is available at or by request.

Press Ganey Associates, Inc.

For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including nearly 40% of U.S. hospitals -- to measure and improve the quality of their care.

SOURCE Press Ganey Associates, Inc.
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