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November/December 2013 Annals of Family Medicine tip sheet
Date:11/11/2013

Patients Report High-Quality Care in Federally Supported Health Centers

Patients seen in federally supported community health centers in the United States generally report high quality of care, according to data from a nationally representative survey of more than 4,500 patients. Eight-four percent of patients surveyed reported excellent or very good overall quality of services; 81 percent reported excellent or very good quality of clinician care; and 84 percent were very likely to refer friends and relatives. Examining which attributes of care were associated with patients' perceptions of higher quality, researchers found higher patient ratings of access to care and patient-centered communication were associated with higher odds of positive ratings of care. They conclude that clinicians seeking to improve patients' overall perceptions of health care experiences should focus on improving patients' experience in getting access to care before and during the visit and on promoting clinician and support staff communication skills.

Effects of Patient-Centered Medical Home Attributes on Patients' Perceptions of Quality in Federally Supported Health Centers
By Lydie A. Lebrun- Harris, PhD, MPH, et al
US Department of Health and Human Services


What Health Care Professionals Say to Patients Consulting With Low Back Pain Has Significant and Enduring Influence on Their Beliefs

Although people with low back pain consult with the Internet, family and friends for information and understanding of their symptoms, health care professionals appear to have the strongest influence on patients' attitudes and beliefs, with messages to "protect the back" having long-term negative effects, and messages of reassurance and encouragement of activity having long-term positive effects. Through interviews with 23 people with acute or chronic low back pain, researchers found information and advice from clinicians had the most signific
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Contact: Angela Sharma
asharma@aafp.org
913-269-2269
American Academy of Family Physicians
Source:Eurekalert

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