Los Angeles, CA (PRWEB) July 19, 2013
An independent survey conducted by Dun & Bradstreet, released June 13, 2013 found that custom LED lighting manufacturer Noribachi ranks in the top 10th percentile in overall customer satisfaction and performance.
"We are excited about the results of this survey," said Esther Santos, Noribachi Chief Operating Officer. "We believe that as LED lighting becomes mainstream, the quality of post-sales customer support will become a major determining factor in a prospects purchasing decision."
The company was rated on a 100-point scale in various aspects of its business operations including reliability, quality, business relations, and timeliness. In almost all of the categories, the company scored over 92 points. (See attached infographic.)
Questions asked included, “How well do you think the product/service delivered matched your order specifications and quantity,” and “How responsive do you think this company was to information requests, issues, or problems that arose in the course of the transaction?”
Of the customers surveyed, many of the respondents were hospitals and new and used car dealers—businesses where constant high-output lighting is crucial. Many of Noribachi’s dealers and independent sales representatives sell to these end customers as well.
"Connections for Conservation leads with Noribachi when it comes to LED lighting,” said Matthew Connors, an independent sales representative serving the Pacific Northwest. "It is a pleasure to work with a custom LED manufacturer with heavy emphasis on engineering who understands customers’ needs and is willing to customize for each situ
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