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New vRating™ Video and Unified Communications Scoring System Delivers Innovative Approach to Measure Performance and ROI for Collaboration Networks
Date:5/21/2013

Austin, Texas (PRWEB) May 21, 2013

Vyopta Incorporated, the leading developer of business intelligence and process automation applications for video collaboration, today announced the vRating™ unified communications scoring system. The innovative vRating index evaluates key performance metrics related to quality, adoption and reliability, enabling organizations to have an immediate, aggregated indicator of the performance of their communications environment.

As part of the Vyopta vAnalytics™ application, the vRating™ delivers high level analysis and detailed drill through views into call quality, adoption trends, systems reliability and usage, for both internal and external calls. The vRating data provides information technology organizations valuable insight into quality of experience, capacity planning and value contribution from investment in endpoints and infrastructure systems.

“vRating provides customers a new evidence-based way of looking at the effectiveness of their video and unified communications environment,” commented Alfredo Ramirez, President and CEO of Vyopta. “Much like a FICO score which evaluates your credit risk, vRating is another way Vyopta is enabling organizations to understand and optimize their strategic investment in video and unified collaboration.”

vRating™
The index presents a score in the range from 0 to 800. A higher score indicates that the video and unified communications environment is performing in a way to support the enterprise’s current call demand and patterns. The vRating index is calculated using individual key performance indicators from vAnalytics, to deliver an aggregated view of:

  • Quality: Call data rates and actual bandwidth used; Resolution used in calls; Packet loss during calls
  • Reliability: Call success rates; Infrastructure capacity to support: internal and external call volumes, point-to-point
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