Navigation Links
New White Paper from The Beryl Institute Provides Insights to Generations
Date:7/13/2009

DALLAS, July 13 /PRNewswire/ -- The Beryl Institute has released a new White Paper titled, "Customer Experience: A Generational Perspective." From his research, Michael Howe, former CEO of the first intersection of healthcare and retail services -- MinuteClinic, explores the social influences and characteristics of the four generations that currently have the greatest impact on the healthcare system: Greatest Generation, Baby Boomers, Gen Xer's, and Millennials. Each generation has a unique view and interaction with marketing, technology, and healthcare.

An expert in retail healthcare, Howe discusses the challenges for healthcare providers in managing care for each generation. Explains Howe: "By focusing on the needs of each generation, healthcare organizations can improve the entire healthcare experience." This generational approach was used at MinuteClinic and the paper details how the service offering was built around consumers. Howe's paper concludes with customer service tips to improve the generational healthcare experience.

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Other white papers available include: "Where's the Civility in Healthcare?" "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue." To follow the thought leader in healthcare customer service on Twitter, search for @berylinstitute or visit The Beryl Institute Website, www.theberylinstitute.net.


'/>"/>
SOURCE The Beryl Companies
Copyright©2009 PR Newswire.
All rights reserved

Page: 1

Related medicine news :

1. British Medical Journal Report Supports SCHS White Paper on Statins
2. Statement About Agreement With White House and Senate Finance Committee on Health Reform
3. Statement by Jim OHara, Director, Produce Safety Project, in Response to the White House Announcement on the Proposed FDA Rule on Produce Safety
4. Cancer Gap Between Whites, Blacks May Be Biological in Part
5. Betty White Talks Animals With The Grandfather of Possibilities
6. What is different in reflux esophagitis between African-Americans and non-Hispanic whites?
7. USAID Brings White House Service Initiative to Baltimore
8. The United Nations Foundation Joins White House Initiative to Encourage Public Service
9. Whites More Likely to Get Rare Bone Cancer
10. Pivotal White Paper Examines Retail Industrys Critical Role in Reengineering the Health Care System
11. Alterations in brains white matter key to schizophrenia, UCLA study shows
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... ... , ... The American Board of Family Medicine's (ABFM) Board of Directors has ... succeeding Dr. James C. Puffer upon his retirement. Dr. Newton will serve in the ... at the end of 2018. Upon assuming the role of President and CEO on ...
(Date:10/13/2017)... ... 13, 2017 , ... PurhealthRX , a leading Health and Nutrition Company, ... Purzorb™process to full spectrum CBD oil will revolutionize the rapidly growing CBD market by ... be easily incorporated into liquid products, while reducing costs to end users. , The ...
(Date:10/13/2017)... QUEENS, N.Y (PRWEB) , ... October 13, 2017 , ... ... recently became a member of ElderCounsel, a national organization of elder law and special ... constantly changing laws and rules. It also provides a forum to network with elder ...
(Date:10/13/2017)... ... 13, 2017 , ... Many families have long-term insurance that covers care for ... a waiver for care if the client has a cognitive impairment diagnosis. , ... care, is often waived, so the benefits from their insurance start immediately,” said Mechell ...
(Date:10/13/2017)... , ... October 13, 2017 , ... Ellevate Network, the ... business to advocate for action towards gender equality at their inaugural Summit in New ... the globe, and reached a social audience of over 3 million. To watch the ...
Breaking Medicine News(10 mins):
(Date:10/2/2017)... , Oct. 2, 2017 Halo Labs announces the ... analysis system called the HORIZON at MIBio 2017 in ... subvisible and visible particulate matter in biopharmaceutical samples with unprecedented speed ... of the novel technique Backgrounded Membrane Imaging. ... The HORIZON subvisible particle analysis system ...
(Date:9/28/2017)... -- Hill-Rom Holdings, Inc. (NYSE: HRC), will host its ... on Friday, November 3, 2017, beginning at 7:00 a.m. ... 8:30 a.m. (CDT) / 9:30 a.m. (EDT). ... and guidance for 2018, Hill-Rom executives will also highlight ... and long-range financial outlook through 2020. ...
(Date:9/27/2017)... Sept. 27, 2017  Commended for their devotion to personalized ... Ranked as number one in the South Florida Business Journal,s ... Inc. 5000 yearly list, the national specialty pharmacy has found ... Bardisa will soon be honored by SFBJ as the ... Set to receive his award in October, Bardisa ...
Breaking Medicine Technology: