Navigation Links
New White Paper from The Beryl Institute Provides Insights to Generations
Date:7/13/2009

DALLAS, July 13 /PRNewswire/ -- The Beryl Institute has released a new White Paper titled, "Customer Experience: A Generational Perspective." From his research, Michael Howe, former CEO of the first intersection of healthcare and retail services -- MinuteClinic, explores the social influences and characteristics of the four generations that currently have the greatest impact on the healthcare system: Greatest Generation, Baby Boomers, Gen Xer's, and Millennials. Each generation has a unique view and interaction with marketing, technology, and healthcare.

An expert in retail healthcare, Howe discusses the challenges for healthcare providers in managing care for each generation. Explains Howe: "By focusing on the needs of each generation, healthcare organizations can improve the entire healthcare experience." This generational approach was used at MinuteClinic and the paper details how the service offering was built around consumers. Howe's paper concludes with customer service tips to improve the generational healthcare experience.

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Other white papers available include: "Where's the Civility in Healthcare?" "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue." To follow the thought leader in healthcare customer service on Twitter, search for @berylinstitute or visit The Beryl Institute Website, www.theberylinstitute.net.


'/>"/>
SOURCE The Beryl Companies
Copyright©2009 PR Newswire.
All rights reserved

Page: 1

Related medicine news :

1. British Medical Journal Report Supports SCHS White Paper on Statins
2. Statement About Agreement With White House and Senate Finance Committee on Health Reform
3. Statement by Jim OHara, Director, Produce Safety Project, in Response to the White House Announcement on the Proposed FDA Rule on Produce Safety
4. Cancer Gap Between Whites, Blacks May Be Biological in Part
5. Betty White Talks Animals With The Grandfather of Possibilities
6. What is different in reflux esophagitis between African-Americans and non-Hispanic whites?
7. USAID Brings White House Service Initiative to Baltimore
8. The United Nations Foundation Joins White House Initiative to Encourage Public Service
9. Whites More Likely to Get Rare Bone Cancer
10. Pivotal White Paper Examines Retail Industrys Critical Role in Reengineering the Health Care System
11. Alterations in brains white matter key to schizophrenia, UCLA study shows
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/26/2017)... ... May 26, 2017 , ... ... new educational seminar to focus on current legislative activity and the latest regulatory ... at 1 p.m. Sunday, Sept. 10, and will continue through Monday, Sept. 11, ...
(Date:5/26/2017)... (PRWEB) , ... May 26, 2017 , ... ... premium delicatessen foods, is sharing bold recipes for Memorial Day entertaining that are ... menus. , “Boar’s Head fresh sliced meats and cheeses featured in these ...
(Date:5/26/2017)... ... May 26, 2017 , ... Yisrayl Hawkins, Pastor and Overseer at ... that is focusing on the Peace Agreements being discussed by President Donald Trump and ... a race to try to speed up peace talks in the continuous battle between ...
(Date:5/26/2017)... (PRWEB) , ... May 26, 2017 , ... “When the ... Lead Home” is the creation of published author Laura Weigel Douglas, an avid reader ... cat in a house that sometimes feels like Green Hills Adventure Camp. She couldn’t ...
(Date:5/26/2017)... ... May 26, 2017 , ... “Cactus Jack: Against All ... so many others. “Cactus Jack: Against All Odds” is the creation of published ... D. Hubbard is married to Jack Carlisle’s third child Jane. Walter. Walter and ...
Breaking Medicine News(10 mins):
(Date:5/10/2017)... 10, 2017 Radiology has become the number ... have also spiraled to the number one ranking as ... than ever before as the most complete and reliable ... with lower back pain an MRI may confirm a ... pain, resulting in entirely different treatment protocols.  In these ...
(Date:5/9/2017)... WARSAW, Ind. , May 9, 2017 ... global leader in musculoskeletal healthcare, today announced it has ... Large Employers of 2017" list. The Company was ranked ... categories of Large Employers and Healthcare Equipment and Services. ... U.S. employers based on an anonymous, independent survey of ...
(Date:5/9/2017)... , May 9, 2017  Oramed Pharmaceuticals ... ), a clinical-stage pharmaceutical company focused on the ... that the Canadian Intellectual Property Office has granted ... Oral Administration of Exenatide". The patent covers Oramed,s ... GLP-1 is an incretin hormone that ...
Breaking Medicine Technology: