New White Paper from The Beryl Institute: 'Mystery Shopping the Patient E... (sumers receive care. The mystery sh...)

New White Paper from The Beryl Institute: 'Mystery Shopping the Patient Experience'

Date:6/24/2008

sumers receive care."

The mystery shopping experience allows healthcare organizations to:

-- Thoroughly understand consumers' expectations.

-- Bring to light customer viewpoints. -- Uncover discrepancies between the service promise and the service delivered.
-- Apply lessons learned from other industries.

-- Discover training opportunities.

A recent report from the American Medical Association supporting the use of mystery shoppers in healthcare, states: "Physicians have an ethical responsibility to engage in activities that contribute to continual improvements in patient care. One method for promoting such quality improvement is through the use of secret shopper 'patients' who have been appropriately trained to provide feedback about physician performance in the clinical setting."

The Beryl Institute will conduct free webinars on this topic in August. Anyone interested in receiving information about the date and time of these webinars can register for The Beryl Institute online at http://www.theberylinstitute.net. All registered members will be notified of upcoming webinars and events.

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare.

SOURCE The Beryl Institute
Copyright©2008 PR Newswire.
All rights reserved

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New White Paper from The Beryl Institute: 'Mystery Shopping the Patient E...(sumers receive care. The mystery sh...),Health