Navigation Links
New White Paper from The Beryl Institute: 'Mystery Shopping the Patient Experience'
Date:6/24/2008

Mystery shoppers allow providers to compare real experiences to consumer

expectations.

DALLAS, June 24 /PRNewswire/ -- Mystery shopping goes beyond patient satisfaction surveys to discover why patients leave -- sometimes without ever meeting a healthcare provider. According to a new white paper from The Beryl Institute, "Mystery Shopping the Patient Experience," many consumers never become patients because they dismiss a healthcare organization after just one unsatisfactory encounter. The free white paper is available for download at http://www.theberylinstitute.net.

"Hospitals are given many opportunities to 'own' the healthcare consumer by providing exceptional service - both clinical and interpersonal," said Paul Spiegelman, executive director for The Beryl Institute. "Mystery shopping is another way of ensuring that consumers have the most positive experience possible, which strengthens their relationship to a healthcare provider."

Hospitals have many points at which they can come into contact with consumers with the opportunity to live up to the organization's mission statement and brand promises. The Beryl Institute white paper explores the value of mystery shopping, how the "shopping" is done, and how healthcare organizations can turn the results into actionable improvement opportunities. Mystery shoppers are educated, experienced consumers who anonymously evaluate the customer experience with healthcare organizations and individual providers.

"Healthcare leaders must embrace a philosophy of constant monitoring and improvement of the overall patient experience," said white paper author Kristin Baird, senior faculty for The Beryl Institute. "Today's healthcare consumers are more engaged than ever before and are exercising their ability to choose one provider over another. Customer service is an extremely influential factor in where con
'/>"/>

SOURCE The Beryl Institute
Copyright©2008 PR Newswire.
All rights reserved

Page: 1 2

Related medicine news :

1. Ability to cope with stress can increase good cholesterol in older white men, study finds
2. New Study Reports High Injury Rates for Hotel Workers, Even Higher Rates for Women and Nonwhites
3. Glass Lewis Recommends Arrow Shareholders Vote on the White Proxy Card for Merger With Teleflex and for Current Board of Directors at Arrow Annual Meeting
4. Arrow International Sends Letter Reminding Shareholders to Vote White Proxy Card in Support of Teleflex Merger and Election of Current Board of Directors
5. Prime Access Creates Groundbreaking Ads Targeting Urban Teens for the White Houses National Youth Anti-Drug Media Campaign
6. Older blacks and Latinos still lag whites in controlling diabetes
7. New RAPS White Paper Details Career Development of Healthcare Products Regulatory Professionals
8. Black gay men, lesbians, have fewer mental disorders than whites, says Mailman School of PH study
9. Marian Jones Should Return Olympic Medals, Says Ex-White House Drug Spokesman Bob Weiner
10. Whites take supplemental breast cancer therapy more often than blacks
11. Differences observed between black and white women in use of breast cancer therapy
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/6/2015)... Dallas, TX (PRWEB) May 06, 2015 ... 2, Issue 1 of Patient Experience Journal (PXJ), ... and proven practices around understanding and improving patient experience. ... elevating the patient experience conversation globally, helps align the ... and impact. , Published in association with The ...
(Date:5/6/2015)... Marketing Maven announces a ... sanitation and hygiene nonprofit by GuideStar’s Philanthropedia. , “WaterAid ... and it brings our agency great joy to work ... “The ongoing relationship between WaterAid and Marketing ... learn about and support the nonprofit as they aim ...
(Date:5/6/2015)... (PRWEB) May 06, 2015 Wolters ... healthcare professionals and students, announced today that in a ... confirmed that use of the clinical decision support resource ... the end of 2014, UpToDate users in more than ... topics per month, on average. In Germany alone, 95% ...
(Date:5/6/2015)... 06, 2015 TU-Automotive has opened press ... autonomous vehicles make it to the headlines of major ... Nissan, GM, Volvo and Hyundai ready to share their ... is the only way for press to go behind ... Wright, marketing director, TU-Automotive said “This year we’re releasing ...
(Date:5/6/2015)... GA (PRWEB) May 06, 2015 ... chosen Hexagon Geospatial technology to manage and distribute imagery, ... Australia is one of the driest continents on earth, ... through times of drought and erratic seasonal rainfalls has ... supply solutions. , Water NSW manages raw water supplies ...
Breaking Medicine News(10 mins):Health News:Patient Experience Journal Releases Spring 2015 Issue 2Health News:Marketing Maven Expands Partnership with the #1 Ranked International Water, Sanitation and Hygiene Nonprofit 2Health News:Marketing Maven Expands Partnership with the #1 Ranked International Water, Sanitation and Hygiene Nonprofit 3Health News:Current, Evidence-Based Knowledge for Physicians: UpToDate supports quick and accurate decision support for diagnosis and treatment 2Health News:Current, Evidence-Based Knowledge for Physicians: UpToDate supports quick and accurate decision support for diagnosis and treatment 3Health News:Press Registration for TU-Automotive Detroit Now Open 2Health News:Water NSW Unlocks Imagery and Elevation Data Archive Across the Enterprise using Hexagon Geospatial Solutions 2Health News:Water NSW Unlocks Imagery and Elevation Data Archive Across the Enterprise using Hexagon Geospatial Solutions 3
... Sept. 4 The American Water Works,Association (AWWA) ... y,Saneamiento de Mexico, A.C. (ANEAS) -- the National ... established that they will share expertise,and resources through ... Ruiz Morcillo and Director Roberto Olivares met,with AWWA ...
... Study finds a 37% reduction in total sleep when moms ... Nicotine in breast milk disrupts babies, sleep patterns and shortens ... , "Infants spent less time sleeping overall and woke up ... lead author Julie A. Mennella, a psychobiologist at the Monell ...
... (Nasdaq and SWX: BMRN) announced today that Emil,Kakkis, M.D., ... update at the Bear Stearns 20th Annual Healthcare Conference ... 3:00 p.m. ET. Interested parties may access a ... of the BioMarin website, http://www.BMRN.com . A,replay of ...
... Medical Inc.,(NYSE: SMA ), an independent provider ... other medical markets, announced today that it has,completed ... and Ultra Containers of America (UCA), a leading ... About Symmetry Medical Inc. Symmetry Medical Inc. ...
... Boston, MA It has been known that countries ... that results from undernutrition and overnutrition. People living in ... resources, while affluent individuals may suffer from diseases that ... the Harvard School of Public Health (HSPH) and the ...
... researchers static image of beating heart could be new screening ... to build up in the hearts of pre-diabetic people before ... new study. , Researchers at the University of Texas Southwestern ... technique that could become a new screening tool for people ...
Cached Medicine News:Health News:AWWA, National Association of Water and Sanitation of Mexico, Agree to Share Expertise and Resources for Improved Water Supply 2Health News:Nicotine in Breast Milk Shortens Baby's Naptime 2Health News:Symmetry Medical Completes Acquisition Of Specialty Surgical Instruments 2Health News:Income inequality associated with overnourishment and undernourishment in India 2Health News:Fat Builds Up in Hearts Before Diabetes Onset 2
(Date:5/6/2015)... 6, 2015 Medizone International, Inc. ... AsepticSure® Hospital Disinfection System, have recently announced that ... instrument sterilization in autoclaves, may also be used ... hospital room disinfection. Biological indicators are ... monitor the lethality of a given cleaning process ...
(Date:5/6/2015)... May 6, 2015 /PRNewswire/ -- Concord Medical Services Holdings ... ), a leading specialty hospital management solution provider ... and diagnostic imaging centers in China ... a multi-year strategic development agreement with The University ... an internationally renowned cancer research, treatment and education ...
(Date:5/6/2015)... 6, 2015 According to ... Isolation Market by Technology (Precipitation, Dialysis, Electrophoresis, Western ... (Instruments, Kits, Reagents, Resins) by Application & End ... MarketsandMarkets,  the global Protein Purification and Isolation Market ... and is expected to reach $ 6,370 Million ...
Breaking Medicine Technology:Hospital Rooms Cleaned to Autoclave Standards 2Concord Medical Services Signs Multi-year Strategic Collaboration Agreement with MD Anderson Cancer Center 2Concord Medical Services Signs Multi-year Strategic Collaboration Agreement with MD Anderson Cancer Center 3Concord Medical Services Signs Multi-year Strategic Collaboration Agreement with MD Anderson Cancer Center 4Protein Purification and Isolation Market Worth $6,370 Million by 2020 2Protein Purification and Isolation Market Worth $6,370 Million by 2020 3Protein Purification and Isolation Market Worth $6,370 Million by 2020 4
... Editor , ,Celiac disease (CD) is an ... is triggered in genetically susceptible persons by the ... and possibly oats. The condition is thought to ... and B-cell immune response, leading to mucosal inflammation, ...
... Rossi Medical Hematology and Oncology CHU Lapeyronie, Montpellier ... protein that has long been recognized as a ... a range of diagnostic markers to monitor infection ... becomes a necessity throughout the health care sector, ...
Cached Medicine Technology:Non-Invasive Diagnostic Tests for Celiac Disease 2Non-Invasive Diagnostic Tests for Celiac Disease 3Near-Patient Testing: The Advantages of C-Reactive Protein in Hematological Testing 2Near-Patient Testing: The Advantages of C-Reactive Protein in Hematological Testing 3Near-Patient Testing: The Advantages of C-Reactive Protein in Hematological Testing 4
... national reference laboratory and a worldwide leader ... offers an extensive test menu of highly ... and anatomic pathology. Owned by the University ... than half of the nation's university teaching ...
... a national reference laboratory and a worldwide ... ARUP offers an extensive test menu of ... clinical and anatomic pathology. Owned by the ... more than half of the nation's university ...
... ARUP Laboratories is a national reference ... laboratory research and development. ARUP offers an ... unique medical tests in clinical and anatomic ... ARUP Laboratories' clients include more than half ...
... is a national reference laboratory and a ... development. ARUP offers an extensive test menu ... in clinical and anatomic pathology. Owned by ... include more than half of the nation's ...
Medicine Products: