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New VP of Operations Enhances The Beryl Companies' Leadership Team

DALLAS, April 23 /PRNewswire/ -- The Beryl Companies, the nation's leading healthcare call center, appointed Melinda "Lindy" Butterfield as its vice president of operations. In this role she will oversee strategic call center direction, customer service quality, and the recruitment and training of managerial staff. Butterfield brings nearly 20 years' experience in call center operations, project and vendor management.

"Lindy is a highly regarded management professional whose strong leadership skills and proven ability to develop and execute sound business strategies will be an asset to Beryl," said Lance Shipp, Beryl's chief operating officer. "She will help ensure that as Beryl continues to grow and add new services, we maintain the highest level of customer service and value for our clients."

Before joining Beryl, Butterfield spent more than six years with Citi, most recently serving as the customer care director for CitiMortgage. Previously she was a member of the management team at Providian and TeleServices Resources. Butterfield is active in her community by participating in organizations including United Way and the March of Dimes. She has received numerous awards, including the Presidential Volunteer Award, Chairman's Leadership Award and YMCA Women of Business Award.

Beryl, the nation's leading healthcare-exclusive customer interaction center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a leading provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service to more than three million consumers each year. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit

SOURCE The Beryl Companies
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