Navigation Links
New Technology at Unitrin Direct Gives Customers an Alternative to Waiting
Date:9/18/2007

VISTA, Calif., Sept. 18 /PRNewswire-FirstCall/ -- Unitrin Direct, an auto insurance company that has become popular nationwide for providing a unique combination of affordable coverage with outstanding personal service, has implemented a new call processing system from Virtual Hold Technology (VHT) that is dramatically reducing the time customers spend on the phone.

With the VHT system, customers don't have to hold if a Unitrin Direct representative isn't immediately available. Instead, they're told how long it will be until a service representative is ready and given the option to receive a Virtual Hold return call. This allows callers to hang up, keep their place in line and receive a return call when it's their turn to speak to a representative.

"As a leading auto insurance provider, it's important for us to accommodate the busy schedules of our customers," said Scott Carter, Unitrin Direct president. "By using Virtual Hold's groundbreaking technology, we're giving people the opportunity to be first in line all the time."

Data taken by Unitrin Direct shows that VHT's virtual queuing technology is already a big hit with customers. With the new system, hold time was reduced by 81% in July of this year, saving customers more than 542 hours of time on the phone.

"This innovative technology allows customers to get their auto insurance information on their schedule, not ours," said Tom Mercer, vice president, marketing. "Not only can they save money, they save time too."

With the Virtual Hold system, Unitrin Direct has also reduced operating costs, allowing for greater savings to be passed on to consumers looking for low cost auto insurance.

Unitrin Direct makes it a top priority to use technology to enhance the customer experience. Earlier this year, Unitrin Direct received the IASA Technology Achievement award, which recognizes companies in the insurance industry that use technological applications to solve business challenges.

Consumers who prefer to use the Internet can log on to http://www.UnitrinDirect.com to manage their policy, receive claims information or go to the Learning Center for answers to their questions.

About Unitrin Direct

Unitrin Direct is dedicated to providing its customers with outstanding service and quality coverage at competitive prices, making auto insurance simple by offering people the choices they want with the convenience they deserve. Unitrin Direct insurance companies are subsidiaries of Unitrin, Inc., which has over six million policyholders and $9 billion in assets. The Unitrin Property & Casualty Insurance Group is rated "A" (excellent) by A.M. Best and has $3.5 billion in admitted assets, $2.3 billion in liabilities and required reserves, $1.2 billion in surplus and $394 million in paid up capital. The Unitrin Direct companies offer affordable automobile insurance in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Michigan, Missouri, Nevada, New Jersey, New York, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington and Wisconsin. To get a free auto insurance quote, log on to http://www.UnitrinDirect.com or call (800) 642-5254.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy utility, insurance, telecommunications, cable, wireless and retail corporations such as IBM, Bank of America, T-Mobile, Amerigroup, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, Ticketmaster, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit http://www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Insurance is underwritten by Unitrin Direct Property & Casualty Company and Unitrin Direct Insurance Company.


'/>"/>
SOURCE Unitrin Direct
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. Vedic vibration technology- the new cure for arthritis
2. Biotechnology industry expected to grow into a three billion dollar industry by 2002
3. Biotechnology on the lead
4. New Technology In MRI Scan Help Test Brain Cancer Therapy
5. New technology to decipher neural connections dealing with heredity and environment
6. Emergence Of New Gene Scanning Technology In Disease Research
7. CoQ10 bioavailability increased by Nanotechnology
8. Developing a new vaccine using a new technology
9. Scientists Develop New Technology To Find About Human Ancestors’ Teet
10. T-waves to sweep over imaging technology
11. Nanotechnology Revolution To Be Spearheaded By European Union
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:8/19/2017)... ... August 19, 2017 , ... ... of breastfeeding mothers. These illustrations show the diversity of the breastfeeding mothers, ... a wide range of sizes. These illustrations are also available on tote bags, ...
(Date:8/19/2017)... ... August 19, 2017 , ... Physician Partners of America ... as an interventional pain management physician. He brings a wealth of pain management ... headaches, and significant experience in spinal cord stimulation for chronic pain. , Dr. ...
(Date:8/18/2017)... , ... August 18, 2017 , ... More than 20,000 ... Republic of Congo (DRC) thanks to an ambitious venture that conjoined the passions of ... the generous support of the Liberty community. These shoes will save lives from the ...
(Date:8/18/2017)... NY (PRWEB) , ... August 18, 2017 , ... ... of “Vision & Hearing” campaign, advocating for active, healthy lifestyles and highlighting the ... available for individuals with hearing impairments and shares the latest innovations in hearing ...
(Date:8/18/2017)... ... 18, 2017 , ... As an industry leader, Eppendorf is ... will present the line of epMotion automated liquid handling system. This automated liquid ... everyday pipetting tasks. , Ideal for scientists and lab technicians with no or ...
Breaking Medicine News(10 mins):
(Date:8/7/2017)... -- Zimmer Biomet Holdings, Inc. (NYSE and SIX: ZBH), a ... of Directors has approved the payment of a quarterly cash ... The cash dividend of $0.24 ... 2017 to stockholders of record as of the close of ... subject to approval of the Board of Directors and may ...
(Date:8/4/2017)... CINCINNATI , Aug. 3, 2017  Agragen, ... science company active in the biopharmaceutical, nutraceutical, and ... its development of its lead drug candidates, AGR131.  ... a proinflammatory cytokine from the blood of patients ... psoriasis, and inflammatory bowel disease. ...
(Date:8/2/2017)... 2, 2017 CaryRx, a next-generation full-service pharmacy, has ... for patients in the Washington D.C. ... by providing delivery of medications through the convenience of its ... or delivered within one hour to any location in D.C. ... bring this invaluable service to Washington D.C. ...
Breaking Medicine Technology: