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New Jersey Hospital Association to Promote nTelagent's Self-Pay Management System
Date:5/12/2009

NJHA Members Gain Insight into nTelagent's SPMS, the Retail Application for the Healthcare Industry, to Better Serve Self-Pay Patients, Improve Upfront Revenue Cycle Processes, Decrease Bad Debt and Ensure Compliance

PRINCETON, N.J., May 12 /PRNewswire-USNewswire/ -- Across the state of New Jersey, hospitals are feeling the effects (http://www.njha.com/press/PressRelease.aspx?id=6981) of the sagging economy - from mounting bad debt and charity care, to service and staff reductions. To provide hospitals with the necessary tools to better serve the increasing numbers of self-pay patients and tackle bad debt, the New Jersey Hospital Association is promoting nTelagent's Self-Pay Management System to its 105 members.

nTelagent's Self-Pay Management System (SPMS), called the "retail application" for the healthcare industry, is similar to applications used in the retail industry at the point of sale. SPMS instantaneously provides healthcare registrars and financial counselors with interactive scripts, telling them exactly what to do and what to say to each patient regarding financial responsibilities at the point of service. By integrating patient demographic information with a provider's own business rules, SPMS gives registrars the tools they need to discuss and offer to the patient pricing of services, discounting, payment terms, and charity and government programs if appropriate - all at the point of service.

"NJHA's promotion of nTelagent's solution is about helping our hospitals find ways to minimize their bad debt by using the latest in upfront collections technology - while at the same time helping to improve patient relations by ensuring that financial expectations are clear from the very beginning of the patient encounter," said William Kennedy, senior vice president at NJHA Corporate Services, a subsidiary of NJH
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SOURCE New Jersey Hospital Association
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