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New Jersey Hospital Association to Promote nTelagent's Self-Pay Management System

NJHA Members Gain Insight into nTelagent's SPMS, the Retail Application for the Healthcare Industry, to Better Serve Self-Pay Patients, Improve Upfront Revenue Cycle Processes, Decrease Bad Debt and Ensure Compliance

PRINCETON, N.J., May 12 /PRNewswire-USNewswire/ -- Across the state of New Jersey, hospitals are feeling the effects ( of the sagging economy - from mounting bad debt and charity care, to service and staff reductions. To provide hospitals with the necessary tools to better serve the increasing numbers of self-pay patients and tackle bad debt, the New Jersey Hospital Association is promoting nTelagent's Self-Pay Management System to its 105 members.

nTelagent's Self-Pay Management System (SPMS), called the "retail application" for the healthcare industry, is similar to applications used in the retail industry at the point of sale. SPMS instantaneously provides healthcare registrars and financial counselors with interactive scripts, telling them exactly what to do and what to say to each patient regarding financial responsibilities at the point of service. By integrating patient demographic information with a provider's own business rules, SPMS gives registrars the tools they need to discuss and offer to the patient pricing of services, discounting, payment terms, and charity and government programs if appropriate - all at the point of service.

"NJHA's promotion of nTelagent's solution is about helping our hospitals find ways to minimize their bad debt by using the latest in upfront collections technology - while at the same time helping to improve patient relations by ensuring that financial expectations are clear from the very beginning of the patient encounter," said William Kennedy, senior vice president at NJHA Corporate Services, a subsidiary of NJHA.

Moving workflow to the front end, nTelagent helps providers remain financially viable by improving upfront and overall cash flow and reducing bad debt. For patients with a low capacity to pay for their care, nTelagent's predictive modeling technologies provide an online interface at the point of service that identifies charity care as well as appropriate third-party payors such as federal, state and local governments. SPMS identifies and acts on behalf of patients who are eligible for but not yet enrolled in entitlement programs such as Medicaid and Social Security Disability Insurance, providing outreach and advocacy services to facilitate their enrollment.

In addition, SPMS helps providers meet and monitor federal and state compliance efforts, including the FTC's new Red Flag Rules. The system ensures that patient financial accounting - for both insured and uninsured patients - is handled and documented appropriately and consistently.

"In today's tough economy, many healthcare consumers are finding themselves uninsured or underinsured. nTelagent's point-of-service solution allows healthcare service providers to help self-pay patients, by giving them the financial information they need. For instance, patients might qualify for charity care or social services assistance, a hefty discount for upfront payment, or a manageable payment plan. We look forward to working with the NJHA members to help both the patient and the provider in this strained environment, where we're all concerned about the healthcare system," said Earl T. Winter, chairman and CEO of nTelagent.

About NJHA

As the Garden State's premier statewide healthcare association, the New Jersey Hospital Association (NJHA) is a leader in advocacy, education and information. It partners with its members to help them provide accessible, affordable and quality healthcare to their communities. For more than 32 years, its subsidiary NJHA Corporate Services has been a resource for its members through the provision of high quality, cost-effective goods and services. Visit for more information.

About nTelagent, Inc.

nTelagent, Inc. has developed The Retail Application for the healthcare industry, called the Self-Pay Management System (SPMS). Similar to applications used in the retail industry at the point of sale, the company's proprietary, automated system tells healthcare registrars and financial counselors exactly what to do and what to say to each patient at the point of service regarding financial responsibilities. Moving workflow to the front end of the revenue cycle, nTelagent helps providers ensure a better patient experience through clearer communication and better handling of patient accounts, while improving upfront and overall cash flow, receivables and profitability by reducing bad debt. Using non-credit scoring data, SPMS provides interactive scripts that integrate patient demographic information with each provider's business policies and rules. The system allows for price transparency and automatically identifies discounting options, social services eligibility and charity care options when applicable, ensuring that patient financial accounting - for both insured and uninsured patients - is handled appropriately and consistently. Visit for more information.

SOURCE New Jersey Hospital Association
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