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New From the Heinz Family Philanthropies: 10 Questions and Valuable Answers to Help Families Manage Long-Term Care
Date:6/3/2009

are more likely to be open to your suggestions.

9. Have you established with your provider(s) what to do when you have asked for quality improvement from your direct care worker and the response has been unsatisfactory?

Fact: It is important to have a line of reporting or person to contact if you have concerns about the timeliness, respect, safety, appropriateness of services or other issues with the care you or your loved one are provided.

10. Do you and/or a loved one feel you need help managing your long-term care services and supports?

Fact: There are "care managers" all over the country in public and private settings who may be able to help. You can locate one by contacting your Area Agency on Aging or the Case Management Society of America.

Web resource: http://www.eldercare.gov/Eldercare.NET/Public/Home.aspx

Web resource: http://www.cmsa.org/Consumer/tabid/61/Default.aspx

    For More Information:
    Jeffrey Lewis
    President, Heinz Family Philanthropies
    703 403 9695
    jlewis@heinzoffice.org
    www.heinzfamily.org


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SOURCE Heinz Family Philanthropies
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