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New From the Heinz Family Philanthropies: 10 Questions and Valuable Answers to Help Families Manage Long-Term Care
Date:6/3/2009

ith supportive services, have you asked your providers who will monitor the services for effectiveness and quality?

Fact: If you are residing in a community setting with in-home care or community supports (e.g., transportation, adult day care, housework), it is important to know in advance who monitors these services and what procedures the service provider uses to evaluate their effectiveness, quality of care, and the process for making improvements.

6. Do you know whether or not the person who will provide you with personal services has a healthy and happy workplace environment?

Fact: Your high-quality care is dependent upon your "direct care worker" having adequate compensation, appropriate training, a reasonable workload, and respect from colleagues and clients. Learn more from the "Better Jobs Better Care" web site.

Web resource: www.bjbc.org

7. Are you familiar with the "continuous quality improvement" (CQI) process?

Fact: The CQI process involves: a) collecting information, b) figuring out any problems, c) identifying strengths and weaknesses, d) taking action for improved performance, and e) tracking outcomes and starting the process over. Your involvement in this process will allow you to help your providers deliver appropriate, effective, and adequate services or products. You can learn more about this process from the National Association for Healthcare Quality.

Web resource: www.nahq.org

8. Are you aware of the importance of "catching someone doing something good?"

Fact: Catching someone doing something good, and saying so, establishes your credibility and fairness. Then, if you later need to ask that worker for a change to improve the quality of care, they
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SOURCE Heinz Family Philanthropies
Copyright©2009 PR Newswire.
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