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New From the Heinz Family Philanthropies: 10 Questions and Valuable Answers to Help Families If They Are Not Happy With Their Long-Term Care
Date:6/11/2009

. It is often easier to solve the problem with your current care before making the decision to change providers.

6.)Are you satisfied with the services you are receiving in a nursing home or other residential care setting such as assisted living?

Fact: If you are not satisfied with the service you are receiving, you should first try to resolve the issue by speaking with the Director of Nursing, the Administrator, and then the Long-Term Care Ombudsman. If those calls do not result in satisfactory change, you can call the state agency responsible for licensing or regulating the facility. This number must be posted in a public place at the home or facility.

7.) Are you satisfied with the service or the discharge plan you or a loved one received from a hospital?

Fact: You have the right to speak with the "patient representative," the "utilization manager," and/or the Administrator for the hospital if you are not satisfied with the service you are receiving, including discharge plans. If your issue is not resolved, you can file a complaint with the Joint Commission.

Web resource: http://www.jointcommission.org/GeneralPublic/Complaint/

8.) Are you satisfied with your physician visits?

Fact: You can prepare for physician visits by taking your current medication list, having a list of questions/issues, and following your treatment plan. Try to engage your doctor in a discussion about how to improve outcomes. If you are still unsatisfied with the care you are receiving, you can contact your health plan or County Medical Society for referral to a new physician.

9.) Are you happy with the benefits or services you receive through you
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SOURCE Heinz Family Philanthropies
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