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New From the Heinz Family Philanthropies: 10 Questions and Valuable Answers to Help Families If They Are Not Happy With Their Long-Term Care
Date:6/11/2009

an or cannot control or influence, and who can help you make changes. Then make a plan and proceed with it.

3. Do you know where to turn for help if you continue to be dissatisfied with your care?

Fact: Every state has a long-term care ombudsman program to respond to complaints about care in nursing homes and assisted living homes. Your Area Agency on Aging (AAA) can tell you where to turn for help with concerns about other forms of long-term care such as in-home care. To reach your Long-Term Care Ombudsman, contact the National Ombudsman Resource Center. Your local AAA can be found by contacting the National Eldercare Locator.

Web resource: http://www.ltcombudsman.org/

Web resource: http://www.eldercare.gov/Eldercare.NET/Public/Home.aspx

4.) Have you started asking for improvement at the lowest level?

Fact: In a long-term care situation, it is important to build a foundation of mutual respect with the person providing direct service. Recognizing their hard work and what they do right is one way for you to feel free to be specific about what is not satisfactory.

5.) If your long-term care services are not satisfactory, did you first communicate with your direct provider?

Fact: If you are unhappy with your in-home care or other community-based services such as transportation, home-delivered meals, adult day care, etc. your first call should be to your direct provider. If that does not result in satisfactory change, you should then call the agency responsible and ask to speak with a supervisor or manager
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SOURCE Heinz Family Philanthropies
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