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New AHRQ Tools Help Pharmacies Better Serve Patients With Limited Health Literacy
Date:10/30/2007

atients. The three parts are complementary and are designed to form a comprehensive assessment.

The training program for pharmacy staff includes the use of explanatory slides and small group breakout discussions. Participants will role play using handouts before concluding with a question-and-answer session.

More than a third of adult Americans have levels of health literacy that are below what is required to understand typical medication information, according to the National Assessment of Adult Literacy. This problem is more acute for certain groups, including the elderly, minorities, immigrants, and the poor. AHRQ's 2006 National Healthcare Disparities Report

(http://www.ahrq.gov/qual/nhdr06/nhdr06.htm) found that these same groups tend to have poorer health care, suggesting that limited health literacy may be at least partially responsible for the disparities.

Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide can be found online at http://www.ahrq.gov/qual/pharmlit/. Printed copies may be obtained by calling the AHRQ Publications Clearinghouse at (800) 358-9295 or sending an e-mail to ahrqpubs@ahrq.hhs.gov. Strategies to Improve Communication between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff can be found at http://www.ahrq.gov/qual/pharmlit/pharmtrain.htm.

For more information about AHRQ's health literacy activities, go to http://www.ahrq.gov/browse/hlitix.htm.


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SOURCE Agency for Healthcare Research & Quality
Copyright©2007 PR Newswire.
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