Navigation Links
New AHRQ Tools Help Pharmacies Better Serve Patients With Limited Health Literacy
Date:10/30/2007

ROCKVILLE, Md., Oct. 30 /PRNewswire-USNewswire/ -- The U.S. Department of Health and Human Services' Agency for Healthcare Research and Quality today announced two new tools to help pharmacies provide better quality services to people with limited health literacy. The tools are titled, Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide and Strategies to Improve Communication between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff.

Studies have found that people with limited health literacy are 12 to 18 times more likely to be unable to identify their own medications and distinguish them from one another than people who are more health literate. They also have difficulty understanding simple instructions, such as taking a medication every 6 hours, or how their medications work. People with limited health literacy also are less likely to understand potential side effects and more likely to misinterpret drug warning labels.

"Ensuring that people with limited health literacy understand how to take their medications safely is key to improving the quality of health care and reducing medical errors," said AHRQ Director Carolyn M. Clancy, M.D. "Pharmacists play an important role in this effort, and these new tools will help them help their patients."

The tools resulted from a study that was co-funded by AHRQ and the Robert Wood Johnson Foundation and were developed under contract by Emory University.

The pharmacy assessment tool can help raise pharmacy staff awareness of health literacy issues, detect barriers that may prevent individuals with limited literacy skills from using and understanding health information provided by a pharmacy, and may help identify opportunities for improving services. This tool includes a pharmacy assessment tour to be completed by trained, objective auditors; a survey to be completed by pharmacy staff; and a guide for focus groups with pharmacy patients. The three parts are complementary and are designed to form a comprehensive assessment.

The training program for pharmacy staff includes the use of explanatory slides and small group breakout discussions. Participants will role play using handouts before concluding with a question-and-answer session.

More than a third of adult Americans have levels of health literacy that are below what is required to understand typical medication information, according to the National Assessment of Adult Literacy. This problem is more acute for certain groups, including the elderly, minorities, immigrants, and the poor. AHRQ's 2006 National Healthcare Disparities Report

(http://www.ahrq.gov/qual/nhdr06/nhdr06.htm) found that these same groups tend to have poorer health care, suggesting that limited health literacy may be at least partially responsible for the disparities.

Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide can be found online at http://www.ahrq.gov/qual/pharmlit/. Printed copies may be obtained by calling the AHRQ Publications Clearinghouse at (800) 358-9295 or sending an e-mail to ahrqpubs@ahrq.hhs.gov. Strategies to Improve Communication between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff can be found at http://www.ahrq.gov/qual/pharmlit/pharmtrain.htm.

For more information about AHRQ's health literacy activities, go to http://www.ahrq.gov/browse/hlitix.htm.


'/>"/>
SOURCE Agency for Healthcare Research & Quality
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. New Tools To Identify Flu Strains
2. Is There a Connection between Hearing loss and High-speed Dental Tools?
3. A Collaboration to Find New Tools to Fight Leukemia
4. Software Tools & Fonts in Seven Indian Languages
5. ‘Dirty’ and Dangerous Tools Put Full Stop to Operatin
6. Caution Against Re-use of Dental Tools
7. Jharkhand Pharmacies Refuse To Sell Viagra
8. Pharmacies in for a dose of bitter medicine
9. High Demand for Weight Mgmt Product in European Pharmacies
10. Screening of bird flu patients by pharmacies in Thailand
11. Thailand May Seek Help Of Pharmacies For Screening Bird Flu
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... Ky. (PRWEB) , ... October 13, 2017 , ... The ... MPH to become its next President and Chief Executive Officer, succeeding Dr. James C. ... CEO Elect beginning July 1, 2018 until Dr. Puffer’s retirement at the end of ...
(Date:10/13/2017)... ... 2017 , ... Apple Rehab Shelton Lakes , which specializes in the ... facility as part of a disaster drill on October 3rd. , Apple Rehab participated ... Emergency Manager, as well as the Connecticut Long Term Care Mutual Aid Plan ...
(Date:10/13/2017)... ... , ... Yisrayl Hawkins, Pastor and Overseer at The House of Yahweh, has ... least understood books in the Holy Scriptures, Revelation. The Book of Revelation paints a ... centuries. Many have tossed it off as mere rubbish, but Yisrayl Hawkins says that ...
(Date:10/12/2017)... ... 12, 2017 , ... First Healthcare Compliance (FHC), an industry ... a range of technology and learning solutions at the 68th Annual American Healthcare ... be held October 14–18, 2017 at the Mandalay Bay Resort in Las Vegas, ...
(Date:10/12/2017)... , ... October 12, 2017 , ... The American College ... to Carol Friedman, PhD, FACMI, during the Opening Session of AMIA’s Annual Symposium in ... , In honor of Morris F. Collen, a pioneer in the field of medical ...
Breaking Medicine News(10 mins):
(Date:10/2/2017)... -- Diplomat Pharmacy, Inc. (NYSE: DPLO ) ... , and named its founder as Diplomat,s chief information ... Tennessee , will operate under Diplomat subsidiary Envoy ... for health care partners to include IT outsourcing, consulting, ... "In an interoperable world, technology delivers comprehensive insight and ...
(Date:9/28/2017)... -- Hill-Rom Holdings, Inc. (NYSE: HRC), will host its ... on Friday, November 3, 2017, beginning at 7:00 a.m. ... 8:30 a.m. (CDT) / 9:30 a.m. (EDT). ... and guidance for 2018, Hill-Rom executives will also highlight ... and long-range financial outlook through 2020. ...
(Date:9/25/2017)... 25, 2017  EpiVax, Inc., a leader in ... immune-engineering today announced the launch of EpiVax Oncology ... personalized therapeutic cancer vaccines. EpiVax has provided $500,000 ... to enabling technologies to the new precision immunotherapy ... EpiVax Oncology as Chief Executive Officer. Gad brings ...
Breaking Medicine Technology: