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Need for Health Care Reform Escalates; One in Four Americans Skip Care When Sick or Injured
Date:3/17/2009

ual study examining health care consumers' attitudes, behaviors and unmet needs conducted by the Deloitte Center for Health Solutions. The survey offers health care industry leaders and policymakers a timely look at how health care consumerism is evolving and provides a comprehensive perspective about how Americans approach their health, health care and health insurance. Based on a unique segmentation scheme that goes beyond the conventional boundaries of what health and health care are commonly thought to encompass, the survey provides a framework based on the expanding spectrum of treatment alternatives, delivery settings, information sources, technology innovations and programs.

"The results of our survey are conclusive -- consumers want better performance from their health system," said John T. Bigalke, vice chairman and U.S. Health Sciences & Government industry leader, Deloitte LLP. "They want better value for the dollars they spend and believe fundamental changes are necessary to achieve these goals."

As the new administration moves forward to tackle health care reform, it may not have to look too far to see what is currently working with the system. Fifty-three percent of insured consumers are satisfied with their plan, an increase from 44 percent from last year's survey. Surprisingly, those that are most satisfied include Medicare (70 percent) and military health (67 percent) enrollees, compared with only 45 percent of individual policy holders that are satisfied with their health plans.

The Deloitte survey also reveals many gaps between what consumers think about their health status and the effort they put into improving their health and adhering to medical treatment. While seven out of eight Americans believe they are healthy, the reality tells a different story. Chronic conditions are becoming more mainstream in America, with more than half (55 percent) of survey respondents reporting at least
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SOURCE Deloitte
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