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Nation's Premiere Patient Advocate Organization Commits to UCN inContact(R) for Entire Group
Date:4/9/2008

SALT LAKE CITY, April 9, 2008 /PRNewswire-FirstCall/ -- UCN, Inc. (Nasdaq: UCNN), innovator of all-in-one, off-premises contact center solutions announced today that a premiere national non-profit patient-advocacy organization, Patient Advocate Foundation (PAF) signed a one-year agreement to use the UCN inContact(R) solution across six U.S. sites as well as home-based agents.

Patient Advocate Foundation performed a thorough search and determined that inContact(R) was the exact solution it needed. The foundation's Chief Operating Officer, Fran Castellow, described inContact as "the ideal solution we were looking for ... we did not want to cobble together a number of other systems. We were skeptical a comprehensive system existed in the real world -- but it does, in the form of UCN inContact."

PAF initially sought a telecommunications solution to enhance the customer service provided through its popular Co-Pay Relief Program, which provides up to $5,000 to offset pharmaceutical co-payments for patients who medically and financially qualify. "There is extraordinary demand for Co-Pay Relief," said Castellow. "The volume of calls from individuals interested in the program was so great that it pushed our phone system we were then using to its maximum capacity. We realized it didn't make sense -- financially or otherwise -- for us to bring an additional level of hardware infrastructure into our operation."

The inContact solution has given PAF the ability to connect remote offices into a singularly smooth operation. "With our previous system, we weren't able to effectively bring offsite staff into the queue," said Castellow. "InContact allows us to integrate and manage all of these disparate parties without a hitch."

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SOURCE UCN, Inc.
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