Navigation Links Launches New Live Chat Support Feature for Customers

Fulton, Md. (PRWEB) April 18, 2013

National Incontinence, a major distributor of incontinence supplies, has increased lines of communication between customers and staff by implementing a new live chat feature on its website. The new tool allows customers to engage with sales representatives online and get immediate answers to their questions about product availability, selection, and orders.

“Our main goal is to provide customers with the best and most efficient online shopping experience,” said Renee Mercer, nurse practitioner and president of National Incontinence. “Sometimes customers are unable to make a phone call. An online help chat allows consumers to instantly interact with our customer service representatives with a click of a button.”

Located on the bottom right of the website, the live chat allows site visitors to contact any available representative during regular business hours – Monday-Friday, 8 a.m. to 6 p.m. EST – via instant message. All users have to do is click on the “Chat Now” tab and then, enter their name and email address. From there, a representative will be able to answer questions and provide assistance in choosing the best adult diaper or disposable underwear.

After the chat session, users can choose to have the chat transcript emailed to them for reference. Users will also have the chance to rate the representative’s service by clicking on the “thumbs up” or “thumbs down” icon.

“The chat tool has only been up for a few days, and we’ve already seen a high volume of users. I think that this chat feature will make the shopping experience more convenient for both new visitors and returning customers,” Mercer said.

National Incontinence provides products throughout the United States for people of all ages with bladder control problems. They have helped more than 100,000 patients with bladder issues. Their pediatric division, the Bedwetting Store, is now the largest distributor of pediatric enuresis products in the United States. National Incontinence is proud to serve the millions of families who seek information and practical solutions to bladder control problems and want the best products at the lowest prices.

Read the full story at

Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Releases Tips Sheet on Spring Cleaning for Caregivers
2. Launches New Bath Lifts Category
3. Cat® Footwear Launches Made in America Boot
4. Dissertation Service UK launches Resit Dissertation Writing Service
5. San Luis Obispo-Assisted Living Facility The Manse On Marsh Launches New Online Virtual Tour To Showcase Its Interior Details
6. Michigan Lake Launches Aggressive Eurasian Watermilfoil Reduction Project
7. Selexis SA Launches SURE CHO-Mplus™ Libraries
8. Belafonte Launches Glamorous Cosmetics Line; Malena Belafonte Has Designed a Mineral Cosmetics Line for Women and Moms on the Go
9. Web Entrepreneur Launches, a Website Featuring Quality Kitchen Appliances
10. The Gluten Free Society Launches Gluten Sensitivity and Celiac Disease At-Home Testing
11. Astro-Clairvoyant Norah Guide with Premium Astrology Launches New Blog Series on Jupiter Transits
Post Your Comments:
(Date:11/27/2015)... (PRWEB) , ... November 27, 2015 , ... According to ... out by the University of Toronto and the University of British Columbia suggested that ... for head injuries. The article explains that part of the reason for the controversial ...
(Date:11/27/2015)... ... November 27, 2015 , ... The rapid speed at ... people age, more care is needed, especially with Alzheimer’s, dementia and other cognitive ... being overworked. The forgotten part of this equation: 80 percent of medical care ...
(Date:11/27/2015)... ... November 27, 2015 , ... An inventor, ... to dispense prescription medications at home, so he invented the patent-pending ELECTRONIC M.D. ... dispense prescription medications. In doing so, it could help to prevent potential overdose ...
(Date:11/27/2015)... ... , ... Lizzie’s Lice Pickers just announced a special promotion that will run ... purchase of lice treatment product. In addition, customers will receive a complimentary head Check ... lice is a sure way to ruin the holidays, so we encourage all of ...
(Date:11/27/2015)... ... November 27, 2015 , ... ProSidebar: Fashion is a set of ... With ProSidebar: Fasion, video editors can easily add an informative sidebar to any FCPX ... Utilize presets featuring self-animating drop zones, lines, bars, and text with the ease ...
Breaking Medicine News(10 mins):
(Date:11/26/2015)... ) has announced ... High Viscosity Drugs" report to their offering. ... addition of the "Self Administration of High ... --> Research and Markets ( ) ... Administration of High Viscosity Drugs" report to ...
(Date:11/25/2015)... SYDNEY , Nov. 26, 2015  The total global ... nearly 7% over 2015-2016. Latin America ... Asia , (excluding Japan ), is ... continues to face increased healthcare expenditure. In 2013-2014, ... expenditure declined from 43.5% in 2008-2009 to 41.2% in 2013-2014. ...
(Date:11/25/2015)... , Nov. 25, 2015 On Tuesday, ... federal bellwether trial against Wright Medical Technology, Inc. ... their Conserve metal-on-metal hip implant device, awarded $11 ... a two week trial and three days of ... hip device was defectively designed and unreasonably dangerous, ...
Breaking Medicine Technology: