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National Survey Finds Employers are Challenging Health Plans to Better Use Resources to Prevent Illness and Improve Patient Safety
Date:11/12/2007

National Business Coalition on Health releases nationwide eValue8 findings

SCOTTSDALE, Ariz., Nov. 12 /PRNewswire/ -- According to the eValue8 (TM) report of health plan performance released today by the non-profit National Business Coalition on Health (NBCH), health plans could do a better job of sharing important information with their customers, enabling improvements in patient safety, care coordination, consumer selection of the best providers and member health maintenance. Released at NBCH's Twelfth Annual Conference, a report of the overall findings -- Connecting the Dots in Health Care -- is publicly available and can be accessed at: http://nbch.org.

NBCH's eValue8 program is the nation's leading standardized request for information (RFI) tool that employers and coalitions use to gather health care data from nearly 200 health plans and health insurers. Over 100 million Americans, or one in every three Americans, are members of health plans that respond to the eValue8 RFI.

"This year's eValue8 results prove health plans are collecting information that would be helpful to doctors and patients, however many are not leveraging it to improve health and health care," said Andrew Webber, president and CEO of NBCH. "NBCH and its coalition members call on health plans to better utilize the trove of claims data at their fingertips to provide information for consumers."

Key eValue8 findings include:

-- Plans need to share information with consumers

All surveyed health plans (100 percent) said they offer provider directories, a critical tool for consumers. However, as consumers navigate the complex health care system they need more information to make informed choices. Almost 58 percent of health plans indicated they provide information on office hours and 60 percent said they provide publicly available, evidence-based measures of quality. However, only 28 percent provide mortality
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SOURCE National Business Coalition on Health
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