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National Standards to Evaluate Health Care Quality Based on How Patients Feel
Date:7/11/2013

Washington, DC (PRWEB) July 11, 2013

National Standards to Evaluate Health Care Quality Based On How Patients Feel

National quality assessment programs usually measure and reward practices based on improving clinical processes such as re-hospitalization or infection rates. While this type of information is important and useful to clinicians, it doesn’t always take into account what is most important to the patient and families of the patient receiving care, such as the management of long-term symptoms or ability to conduct daily activities.

National efforts are underway to address this gap and develop rigorous standards for bringing the patient voice more prominently into quality assessment. In an article (http://bit.ly/12ZaHoD) published in the Journal of the American Medical Association, the efforts to introduce Patient Reported Outcomes, information on the patient, told by the patient, without interpretation, are described by co-authors Ethan Basch MD, director of Cancer Outcomes Research at the University of North Carolina, Phyllis Torda, MA, of the National Committee for Quality Assurance, and Karen Adams, PhD, of the National Quality Forum.

“Availability of reliable information about how patients feel and function will assist providers to know if they are optimizing symptom control and how they might do better, can identify practices where education or outreach could be beneficial, and may ultimately assist patients to understand which practices best manage issues related to how people feel,” said Basch.

The article describes a pathway for developing patient-reported quality measures (http://bit.ly/12mCpMt), which was recently developed by the National Quality Forum with input from a wide range of stakeholder groups This pathway stresses the importance of
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