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National Report on Patient Perspectives of Hospital Care Released Today
Date:3/18/2008

e and Medicaid Services (CMS) releases its public report of patient perspectives later this month. These publicly-reported hospital results are expected to increase transparency so consumers can make more informed decisions about their care. This new development makes it imperative for hospitals to focus on continuous improvement to differentiate themselves in a competitive marketplace.

"The key for hospitals rests not in the publicly-reported data itself, but in continuous improvement efforts," said Dr. Deirdre Mylod, Press Ganey's vice president of public policy. "Those hospitals who are seeing the greatest results in this new initiative are the ones that are utilizing quality improvement data and improvement initiatives to drive their publicly reported results."

The 2008 Hospital Pulse Report: Patient Perspectives on American Health Care is available at http://www.pressganey.com/cs/pressroom. Commentary from Dr. Hall and Dr. Mylod is available upon request.

Press Ganey Associates, Inc.

For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including over 40% of U.S. hospitals -- to measure and improve the quality of their care.


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SOURCE Press Ganey Associates, Inc.
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