Navigation Links
National Report on Patient Perspectives of Hospital Care Released Today
Date:3/18/2008

Examines 2.7 million patients treated at nearly 2,000 hospitals nationwide

in 2007

SOUTH BEND, Ind., March 18 /PRNewswire/ -- Press Ganey Associates, Inc., the health care industry's leading provider of improvement services, released today its 2008 Hospital Pulse Report: Patient Perspectives on American Health Care. The report examines patient satisfaction across the country, trends in overall patient perceptions, and variations based on metropolitan areas, services provided within the hospital, hospital size, and patient age.

The Hospital Pulse Report examines the experiences of more than 2.7 million patients treated at nearly 2,000 hospitals nationwide in 2007, and provides a comprehensive indicator of the perceived quality of hospital care, including:

-- Response to concerns/complaints, addressing emotional needs, and

including patients in treatment decisions are the top three

opportunities for hospitals to improve.

-- Patients ages 65-79 were the most satisfied age group with patients

35-49 being the least satisfied;

-- Obstetrics/Gynecology patients were the most satisfied among the major

specialties, followed by Intensive Care and Cardiology/Coronary.

-- Wichita, Kan., is the metro area with highest patient satisfaction,

followed by Columbia, S.C., Oklahoma City, Okla., Indianapolis, Ind.,

and Miami, Fla.

"Most hospitals have for some time been focusing on their patients' perceptions because it is the right thing to do," says Dr. Melvin Hall, president and chief executive officer of Press Ganey. "In today's health care landscape, patient-centered care is a business imperative for hospitals." Those who continually improve the patient experience know that the benefits have a direct impact on the bottom line."

Patients will soon have a new tool for evaluating quality of care when the Center for Medicare and Medicaid Services (CMS) releases its public report of patient perspectives later this month. These publicly-reported hospital results are expected to increase transparency so consumers can make more informed decisions about their care. This new development makes it imperative for hospitals to focus on continuous improvement to differentiate themselves in a competitive marketplace.

"The key for hospitals rests not in the publicly-reported data itself, but in continuous improvement efforts," said Dr. Deirdre Mylod, Press Ganey's vice president of public policy. "Those hospitals who are seeing the greatest results in this new initiative are the ones that are utilizing quality improvement data and improvement initiatives to drive their publicly reported results."

The 2008 Hospital Pulse Report: Patient Perspectives on American Health Care is available at http://www.pressganey.com/cs/pressroom. Commentary from Dr. Hall and Dr. Mylod is available upon request.

Press Ganey Associates, Inc.

For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including over 40% of U.S. hospitals -- to measure and improve the quality of their care.


'/>"/>
SOURCE Press Ganey Associates, Inc.
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Country Music Star Troy Gentry Partners With National Non-Profit Patient Advocate Foundation to Spread the Message About Challenges to Healthcare Access for Insured and Uninsured Americans
2. Egyptian foot care center recieves International Diabetes Federation grant
3. Fifth Third Asset Management Supports Disabled Veterans Through National Winter Sports Event
4. Idaho Youth Named National Epilepsy Spokesperson
5. Florida Youth Named National Epilepsy Spokesperson
6. Delaware Youth Named National Epilepsy Spokesperson
7. Colorado Youth Named National Epilepsy Spokesperson
8. Arizona Youth Named National Epilepsy Spokesperson
9. Washington Youth Named National Epilepsy Spokesperson
10. Vermont Youth Named National Epilepsy Spokesperson
11. Wisconsin Youths Named National Epilepsy Spokespersons
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/27/2016)... ... June 27, 2016 , ... A revolution ... the emergency ambulance transport experience for the millions of people who require these ... disrupted the taxi industry through the use of technology. Now, SmartEMS has put ...
(Date:6/26/2016)... , ... June 26, 2016 , ... Pixel Film Studios ... X. , "Film editors can give their videos a whole new perspective by using ... - CEO of Pixel Film Studios. , ProSlice Levels contains over 30 Different ...
(Date:6/25/2016)... D.C. (PRWEB) , ... June 25, 2016 , ... ... discuss health policy issues and applications at AcademyHealth’s Annual Research Meeting June 26-28, ... their work on several important health care topics including advance care planning, healthcare ...
(Date:6/25/2016)... ... 25, 2016 , ... First Choice Emergency Room , the largest network ... the Medical Director of its new Mesquite-Samuell Farm facility. , “We are pleased ... location,” said Dr. James M. Muzzarelli, Executive Medical Director of First Choice Emergency Room. ...
(Date:6/25/2016)... , ... June 25, 2016 , ... Conventional wisdom preaches ... success. In terms of the latter, setting the bar too high can result in ... than just slow progress toward their goal. , Research from PsychTests.com ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... 23, 2016  MedSource announced today that it ... software solution of choice.  This latest decision demonstrates ... to their clients by offering a state-of-the-art electronic ... establishes nowEDC as the EDC platform of choice ... clients.  "nowEDC has long been a preferred EDC ...
(Date:6/23/2016)... Calif. , June 23, 2016 Any dentist ... many challenges of the current process. Many of them do ... of the technical difficulties and high laboratory costs involved. And ... to offer it at such a high cost that the ... it. Dr. Parsa Zadeh , founder of ...
(Date:6/23/2016)... Ill. , June 23, 2016  In a startling report ... are failing their residents by lacking a comprehensive, proven plan to ... a definitive ranking of how states are tackling the worst ... to only four states – Kentucky , ... Vermont . Of the 28 failing states, three ...
Breaking Medicine Technology: