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National Report on Patient Perspectives of Hospital Care Released Today
Date:3/18/2008

Examines 2.7 million patients treated at nearly 2,000 hospitals nationwide

in 2007

SOUTH BEND, Ind., March 18 /PRNewswire/ -- Press Ganey Associates, Inc., the health care industry's leading provider of improvement services, released today its 2008 Hospital Pulse Report: Patient Perspectives on American Health Care. The report examines patient satisfaction across the country, trends in overall patient perceptions, and variations based on metropolitan areas, services provided within the hospital, hospital size, and patient age.

The Hospital Pulse Report examines the experiences of more than 2.7 million patients treated at nearly 2,000 hospitals nationwide in 2007, and provides a comprehensive indicator of the perceived quality of hospital care, including:

-- Response to concerns/complaints, addressing emotional needs, and

including patients in treatment decisions are the top three

opportunities for hospitals to improve.

-- Patients ages 65-79 were the most satisfied age group with patients

35-49 being the least satisfied;

-- Obstetrics/Gynecology patients were the most satisfied among the major

specialties, followed by Intensive Care and Cardiology/Coronary.

-- Wichita, Kan., is the metro area with highest patient satisfaction,

followed by Columbia, S.C., Oklahoma City, Okla., Indianapolis, Ind.,

and Miami, Fla.

"Most hospitals have for some time been focusing on their patients' perceptions because it is the right thing to do," says Dr. Melvin Hall, president and chief executive officer of Press Ganey. "In today's health care landscape, patient-centered care is a business imperative for hospitals." Those who continually improve the patient experience know that the benefits have a direct impact on the bottom line."

Patients will soon have a new tool for evaluating quality of care when the Center for Medicar
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SOURCE Press Ganey Associates, Inc.
Copyright©2008 PR Newswire.
All rights reserved

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