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National Ad Campaign Highlights Patient Ratings For More Than 1,000 Local U.S. Hospitals
Date:5/20/2008

ion:

-- Percentage of patients at each hospital who always received help when

they requested it, as reported by the patients themselves

-- Percentage of patients at each hospital who were given antibiotics one

hour prior to surgery, as reported by hospitals

-- The state average for each of these two measures

The Hospital Compare ad campaign is the most recent effort by the Department to make reliable information easy to find and raise standards in the health care system. In addition, HHS officials hope the ads -- and the information available at Hospital Compare -- will encourage hospitals to improve the care they provide to patients.

Hospital Compare allows consumers to compare local hospitals on measures that are critical to patients and family members, including quality of clinical care for specific procedures, and what patients say about their hospital experience.

On Hospital Compare, consumers will find 26 quality of care measures that can be used to compare hospitals to each other, or to state and national benchmarks in addition to information about the care provided to patients with heart failure and heart attack -- or acute myocardial infarction. The newest enhancement to Hospital Compare is the inclusion of 10 patient experience-of-care topics that allow consumers around the country to get a better picture of the quality of care delivered at their local hospitals.

The patient experience-of-care information available on Hospital Compare is collected through a new patient survey, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. HCAHPS (pronounced "H-caps") is the first national, standardized, publicly reported survey of patients' perspectives of care.

Survey results reported on Hospital Compare cover 10 key aspects of the patient experience, including how often doctors and nurses communicated well with patients, how often patients received h
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SOURCE U.S. Department of Health and Human Services, Centers forMedicare &
Copyright©2008 PR Newswire.
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