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NQF Endorses Guidelines for Consumer-Focused Public Reporting
Date:10/28/2008

ssionals," said Thomas Hartman, co-chair of NQF's steering committee on hospital care and vice president of health care quality improvement at IPRO in New York.

The seven endorsed guidelines are intended for use by organizations that sponsor and publish public reports such as federal and state governments, consumer organizations, hospital accrediting organizations, business coalitions, and hospital associations. The guidelines are intended to be used for reporting quality performance of U.S. hospitals, but can be adapted for consumer public reporting of care in other settings.

The goals of the guidelines for public reporting are to help report sponsors produce consumer-focused public reports that are more understandable and relevant; provide actionable, and evaluable performance information; motivate efforts to improve the quality of care provided across the industry; and stimulate further improvements to public reporting.

These consumer-based public reporting guidelines achieve these goals by helping organizations that sponsor public reports to - identify the purpose and the intended audience of the report; use a transparent reporting process that involves relevant stakeholders; educate consumers about quality; use measures that are transparent and rigorously tested; present and explain data clearly and objectively; ensure the design of the report helps consumers use and navigate the information presented; and regularly assess and review the contents and relevance of the report.

"Consumers are key players in healthcare. Helping them better understand and use information about the quality of care provided by health organizations and professionals is an important goal," said Carol Cronin chair of NQF's technical advisory panel on guidelines for consumer-focused public reporting and executive director of the Informed Patient Institute. "The public reporting of performance information to consumers also motivates hospitals and healthcare prov
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SOURCE National Quality Forum
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