Microsoft to Showcase Innovative Solutions for Health Plans at AHIP Inst... ( Microsoft demonstrates new technolog...)

Microsoft to Showcase Innovative Solutions for Health Plans at AHIP Institute 2008

Date:6/16/2008

Microsoft demonstrates new technology for health plans aimed at increasing

customer satisfaction and driving new business opportunities.
SAN FRANCISCO, June 16 /PRNewswire-FirstCall/ --

What: At America's Health Insurance Plans (AHIP) Institute 2008,

Microsoft Corp. will showcase new solutions designed for the

health plans industry, such as the following:

o Driving business performance with Microsoft Office Business

Applications (OBAs)

-- Health plans are challenged with costly paper and manual

processes when responding to proposals. Microsoft will

highlight a demo titled Automating the Request for

Proposal (RFP) Process, an OBA designed to eliminate

"people as middleware" between productivity and

line-of-business applications.

o Improving customer experience with Microsoft unified

communications

-- Microsoft's unified communications suite enables health

plans to offer chat-based conversations with their

members, conducted virtually or with a live agent,

allowing consumers to communicate using their own words.

Microsoft will demonstrate how this can help improve

first call resolution rates and shorten average call and

hold times, resulting in a quick return on investment.

o Accelerate innovation and process improvement with Microsoft

Office Visio

-- Health plan business managers can significantly accelerate

innovation by reducing the complexity and cost of

analyzing and improving business and care processes. This

demonstration will feature a simple, Office Visio-based
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