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Microsoft to Showcase Innovative Solutions for Health Plans at AHIP Institute 2008

Microsoft demonstrates new technology for health plans aimed at increasing

customer satisfaction and driving new business opportunities.
SAN FRANCISCO, June 16 /PRNewswire-FirstCall/ --

What: At America's Health Insurance Plans (AHIP) Institute 2008,

Microsoft Corp. will showcase new solutions designed for the

health plans industry, such as the following:

o Driving business performance with Microsoft Office Business

Applications (OBAs)

-- Health plans are challenged with costly paper and manual

processes when responding to proposals. Microsoft will

highlight a demo titled Automating the Request for

Proposal (RFP) Process, an OBA designed to eliminate

"people as middleware" between productivity and

line-of-business applications.

o Improving customer experience with Microsoft unified


-- Microsoft's unified communications suite enables health

plans to offer chat-based conversations with their

members, conducted virtually or with a live agent,

allowing consumers to communicate using their own words.

Microsoft will demonstrate how this can help improve

first call resolution rates and shorten average call and

hold times, resulting in a quick return on investment.

o Accelerate innovation and process improvement with Microsoft

Office Visio

-- Health plan business managers can significantly accelerate

innovation by reducing the complexity and cost of

analyzing and improving business and care processes. This

demonstration will feature a simple, Office Visio-based

tool that empowers everyday business managers to easily

and quickly make informed decisions to help improve the

processes most likely to improve quality and the

bottom line.

When: June 18-20, 2008

Where: Moscone Center West

Microsoft Booth No. 525

747 Howard St.

San Francisco

Who: o Paul Mattes, managing director, Microsoft U.S. Health and Life


o Dennis Schmuland, U.S. health plans industry solutions

director, Microsoft U.S. Health and Life Sciences

o Hector Rodriguez, U.S. health plans industry technology

strategist, Microsoft U.S. Health and Life Sciences

Other Info: o "Process Innovation to Improve Your Bottom Line" -- This

breakout session will explain how Highmark Blue Cross Blue

Shield was able to standardize processes across its

fragmented ecosystem, resulting in significant cost

savings and improved customer satisfaction and employee

morale. Learn how the 2007 Microsoft Office system helped

Highmark realize immediate cost savings of 10 percent

within its disability claims division and an additional

savings opportunity of 40 percent.

-- Thursday, June 19, 4:45-5:45 p.m. PDT

Moscone Center West, third floor, Room 3006

More Info: Additional information is available at


SOURCE Microsoft Corp.
Copyright©2008 PR Newswire.
All rights reserved

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