Microsoft demonstrates new technology for health plans aimed at increasing
customer satisfaction and driving new business opportunities.
SAN FRANCISCO, June 16 /PRNewswire-FirstCall/ --
What: At America's Health Insurance Plans (AHIP) Institute 2008,
Microsoft Corp. will showcase new solutions designed for the
health plans industry, such as the following:
o Driving business performance with Microsoft Office Business
-- Health plans are challenged with costly paper and manual
processes when responding to proposals. Microsoft will
highlight a demo titled Automating the Request for
Proposal (RFP) Process, an OBA designed to eliminate
"people as middleware" between productivity and
o Improving customer experience with Microsoft unified
-- Microsoft's unified communications suite enables health
plans to offer chat-based conversations with their
members, conducted virtually or with a live agent,
allowing consumers to communicate using their own words.
Microsoft will demonstrate how this can help improve
first call resolution rates and shorten average call and
hold times, resulting in a quick return on investment.
o Accelerate innovation and process improvement with Microsoft
-- Health plan business managers can significantly accelerate
innovation by reducing the complexity and cost of
analyzing and improving business and care processes. This
demonstration will feature a simple, Office Visio-based
|SOURCE Microsoft Corp.|
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