Navigation Links
Microsoft Dynamics CRM 4.0 Users now can include Telephony and Call Recording features by adding ConversationPRO(TM) from VoiceGate, a Division of IgeaCare Systems Inc.
Date:2/6/2008

ConversationPRO(TM) is being Introduced during the much anticipated

Microsoft(R) Dynamics(TM) CRM Launch, in North America.

TORONTO, Feb. 6 /PRNewswire/ - IgeaCare Systems Inc., through its VoiceGate Division, is pleased to announce the introduction of ConversationPRO(TM) for Microsoft Dynamics CRM 4.0.

"Contact and call center agents now get a Microsoft's Dynamics CRM screen launch populated with the caller contact information, along with a pre-announcement (text to speech) of who is calling before they can even pick up the phone," says Paul Perryman - President of the VoiceGate Division - "Using computer telephony integration allows us to not only provide advanced call detail reporting to Microsoft Dynamics CRM, it also allows us to trigger call recording and save these call logs as voice documents." He goes on to say "The twinning of these two products (Dynamics CRM and ConversationPRO(TM)) deliver feature functionality unparalleled in this space - we have already started replacing competitive CRM systems that simply can't deliver based on screen launch or call record functionality, let alone the Microsoft CRM's ease of use," says Perryman.

ConversationPRO(TM) is a "switch agnostic" telephony server providing the following advanced feature set for Microsoft Dynamics CRM:

- Dynamic Screen Launch

Automatically populate and launch the CRM console with caller contact

information.

- Call Recording Store and Forward

Record conversations, retrieve and disseminate by e-mail.

- Live Call Monitoring (Networked)

Listen to agent or employee conversations live through your desktop

speakers.

- Live Coaching

Improve closing ratios using Live Call Monitoring and Instant

Messaging.

- Off Premise Live Monitoring

Monitor agent's conversations from any phone or cell phone, anywhere

in the world.

- Advanced Call Reporting

Retrieve detailed reports on time spent on calls, who called and when

they called.

- Remote Screen Launch

Remotely, from anywhere in the world, automatically populate CRM

console.

The Microsoft Dynamics CRM 4.0 launch kicked off in Vancouver B.C., on January 30th, the first of a North American 28 city tour ending in Phoenix, AZ on April 17th. 2008. VoiceGate, a division of IgeaCare Systems Inc and a premiere sponsor of this event, proudly will be showcasing its Conversation PRO(TM) call processing server at this event.

VoiceGate envisions that its ConversationPRO(TM) will become an invaluable plug in module to Microsoft Dynamics CRM providing advanced telephony enabling technology to an already robust contact and document management tool.

About VoiceGate, a Division of IgeaCare Systems Inc.

----------------------------------------------------

Since 1980, VoiceGate is an innovative leader and pioneer in the voice processing, call logging, and instant wireless messaging industry. Working with its partners to deliver "best in class" communications solutions, its product offerings cover virtually all messaging and call processing applications. From integrated instant wireless messaging, to call accounting, emergency preparedness/business continuity management, telephone dialing engines and voice logging/recording applications.

About IgeaCare Systems Inc.

---------------------------

IgeaCare Systems Inc. offers Computer Telephony Integration (CTI), Interactive Voice Response and Predictive Dialing capabilities through its VoiceGate Division; world-class Telehealth and Telemedicine technology through its Healthanywhere Division; and develops and manufactures state-of-the-art telephony based communication systems with a focus on the Healthcare, Public Safety, Education, and Retail sectors. Our technology coupled with our strategic partnerships, enables us to deliver one of the most robust and versatile product portfolios in IT and Communications today.


'/>"/>
SOURCE IgeaCare Systems Inc.
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Heritage Valley Health System Named a Finalist for Microsoft Healthcare User Group Award
2. Mayo Clinic, Microsoft Announce Strategic Agreement to Develop Consumer Health Management Tools
3. Florida Healthcare Agency Chooses Microsoft Technology to Heal Its Reporting Maladies
4. Microsoft to Acquire Innovative Healthcare Technology and Assets From Global Care Solutions
5. Microsoft and HIMSS Expanding Healthcare User Group Across EMEA
6. The HealthCentral Network Announces Participation in the Launch of Microsoft HealthVault
7. Physicians Wellness Network Announces Lab Testing Services for Consumers built on Microsoft HealthVault
8. Claricode Announces DoseSpot Built on Microsoft HealthVault
9. Statement Regarding Microsofts Announcement of New Services to Help People Store Their Health Information Online
10. LiveHealthier Announces Its Health and Wellness Coaching Solution for Employer Groups is Now Compatible With Microsoft HealthVault
11. Diet.com Enters Strategic Collaboration To Support Microsoft HealthVault
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/25/2016)... ... 25, 2016 , ... As a lifelong Southern Californian, Dr. Omkar Marathe earned ... the David Geffen School of Medicine at UCLA. He trained in Internal Medicine at ... fellowship in hematology/oncology at the UCLA-Olive View-Cedars Sinai program where he had the opportunity ...
(Date:6/25/2016)... ... , ... On Friday, June 10, Van Mitchell, Secretary of the Maryland Department ... in recognition of their exemplary accomplishments in worksite health promotion. , The Wellness at ... Wellness Symposium at the BWI Marriott in Linthicum Heights. iHire was one of 42 ...
(Date:6/24/2016)... ... June 24, 2016 , ... A recent article published June 14 ... The article goes on to state that individuals are now more comfortable seeking to ... operations such as calf and cheek reduction. The Los Angeles area medical group, Beverly ...
(Date:6/24/2016)... ... June 24, 2016 , ... June 19, 2016 is ... associated with chronic pain and the benefits of holistic treatments, Serenity Recovery Center ... suffering with Sickle Cell Disease. , Sickle Cell Disease (SCD) is a disorder of ...
(Date:6/24/2016)... ... 2016 , ... The Pulmonary Hypertension Association (PHA) learned during ... two significant new grants to support its work to advance research and patient ... recognizing patients, medical professionals and scientists for their work in fighting pulmonary hypertension ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... 24, 2016  Global Blood Therapeutics, Inc. (GBT) (NASDAQ: ... novel therapeutics for the treatment of grievous blood-based ... closing of its previously announced underwritten public offering ... public offering price of $18.75 per share. All ... by GBT. GBT estimates net proceeds from the ...
(Date:6/24/2016)... DUBLIN , June 24, 2016 ... and Markets has announced the addition of the ... their offering. ... products and provides an updated review, including its applications ... covering the total market, which includes three main industries: ...
(Date:6/24/2016)... , June 24, 2016 The Academy ... of recommendations that would allow biopharmaceutical companies ... with entities that make formulary and coverage decisions, a ... "value" of new medicines. The recommendations address ... not appear on the drug label, a prohibition that ...
Breaking Medicine Technology: