ConversationPRO(TM) is being Introduced during the much anticipated
Microsoft(R) Dynamics(TM) CRM Launch, in North America.
TORONTO, Feb. 6 /PRNewswire/ - IgeaCare Systems Inc., through its VoiceGate Division, is pleased to announce the introduction of ConversationPRO(TM) for Microsoft Dynamics CRM 4.0.
"Contact and call center agents now get a Microsoft's Dynamics CRM screen launch populated with the caller contact information, along with a pre-announcement (text to speech) of who is calling before they can even pick up the phone," says Paul Perryman - President of the VoiceGate Division - "Using computer telephony integration allows us to not only provide advanced call detail reporting to Microsoft Dynamics CRM, it also allows us to trigger call recording and save these call logs as voice documents." He goes on to say "The twinning of these two products (Dynamics CRM and ConversationPRO(TM)) deliver feature functionality unparalleled in this space - we have already started replacing competitive CRM systems that simply can't deliver based on screen launch or call record functionality, let alone the Microsoft CRM's ease of use," says Perryman.
ConversationPRO(TM) is a "switch agnostic" telephony server providing
the following advanced feature set for Microsoft Dynamics CRM:
- Dynamic Screen Launch
Automatically populate and launch the CRM console with caller contact
- Call Recording Store and Forward
Record conversations, retrieve and disseminate by e-mail.
- Live Call Monitoring (Networked)
Listen to agent or employee conversations live through your desktop
- Live Coaching
Improve closing ratios using Live Call Monitoring and Instant
- Off Premise Live Monitoring
Monitor agent's conversations from any phone or cell phone, anywhere
in the world.
- Advanced Call Reporting
Retrieve detailed reports on time spent on calls, who called and when
- Remote Screen Launch
Remotely, from anywhere in the world, automatically populate CRM
The Microsoft Dynamics CRM 4.0 launch kicked off in Vancouver B.C., on January 30th, the first of a North American 28 city tour ending in Phoenix, AZ on April 17th. 2008. VoiceGate, a division of IgeaCare Systems Inc and a premiere sponsor of this event, proudly will be showcasing its Conversation PRO(TM) call processing server at this event.
VoiceGate envisions that its ConversationPRO(TM) will become an invaluable plug in module to Microsoft Dynamics CRM providing advanced telephony enabling technology to an already robust contact and document management tool.
About VoiceGate, a Division of IgeaCare Systems Inc.
Since 1980, VoiceGate is an innovative leader and pioneer in the voice processing, call logging, and instant wireless messaging industry. Working with its partners to deliver "best in class" communications solutions, its product offerings cover virtually all messaging and call processing applications. From integrated instant wireless messaging, to call accounting, emergency preparedness/business continuity management, telephone dialing engines and voice logging/recording applications.
About IgeaCare Systems Inc.
IgeaCare Systems Inc. offers Computer Telephony Integration (CTI), Interactive Voice Response and Predictive Dialing capabilities through its VoiceGate Division; world-class Telehealth and Telemedicine technology through its Healthanywhere Division; and develops and manufactures state-of-the-art telephony based communication systems with a focus on the Healthcare, Public Safety, Education, and Retail sectors. Our technology coupled with our strategic partnerships, enables us to deliver one of the most robust and versatile product portfolios in IT and Communications today.
|SOURCE IgeaCare Systems Inc.|
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