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Microsoft Dynamics CRM 4.0 Users now can include Telephony and Call Recording features by adding ConversationPRO(TM) from VoiceGate, a Division of IgeaCare Systems Inc.
Date:2/6/2008

ConversationPRO(TM) is being Introduced during the much anticipated

Microsoft(R) Dynamics(TM) CRM Launch, in North America.

TORONTO, Feb. 6 /PRNewswire/ - IgeaCare Systems Inc., through its VoiceGate Division, is pleased to announce the introduction of ConversationPRO(TM) for Microsoft Dynamics CRM 4.0.

"Contact and call center agents now get a Microsoft's Dynamics CRM screen launch populated with the caller contact information, along with a pre-announcement (text to speech) of who is calling before they can even pick up the phone," says Paul Perryman - President of the VoiceGate Division - "Using computer telephony integration allows us to not only provide advanced call detail reporting to Microsoft Dynamics CRM, it also allows us to trigger call recording and save these call logs as voice documents." He goes on to say "The twinning of these two products (Dynamics CRM and ConversationPRO(TM)) deliver feature functionality unparalleled in this space - we have already started replacing competitive CRM systems that simply can't deliver based on screen launch or call record functionality, let alone the Microsoft CRM's ease of use," says Perryman.

ConversationPRO(TM) is a "switch agnostic" telephony server providing the following advanced feature set for Microsoft Dynamics CRM:

- Dynamic Screen Launch

Automatically populate and launch the CRM console with caller contact

information.

- Call Recording Store and Forward

Record conversations, retrieve and disseminate by e-mail.

- Live Call Monitoring (Networked)

Listen to agent or employee conversations live through your desktop

speakers.

- Live Coaching

Improve closing ratios using Live Call Monitoring and Instant

Messaging.

- Off Premise Live Monitoring

Monitor agent's conversations from any phone or cell phone, anywhere

in the world.

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SOURCE IgeaCare Systems Inc.
Copyright©2008 PR Newswire.
All rights reserved

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