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Microsoft Announces Alliance to Accelerate Consumer-Centered Delivery of Health and Human Services
Date:6/12/2008

beneficiaries of top-notch service."

Consumer-Centered HHS

Historically, HHS integration efforts have run into roadblocks, often requiring dramatic restructuring of organizations, ripping out and replacing large investments in technology systems, and transferring data ownership from host agencies. Many HHS agencies, departments and programs are disconnected, both in terms of information technology and internal processes. Multiple legacy systems that support services to the same individuals or families have often been built without reference to each other. Individuals and families, consequently, are forced to traverse programs from different entry points, providing largely the same personal information to receive components of services that address only some of their needs.

In response to these challenges, Microsoft, in working with industry partners and numerous HHS state and federal agencies, noticed the need for a connected HHS framework that links people, information, systems and devices to help expand access to care, improve quality of services and outcomes, and help protect the safety and well-being of clients and the community.

Enabling consumer-centered scenarios across government empowers caseworkers to have a complete case history on the individuals they are servicing. The Connected HHS Framework provides support for a systematic and leveraged road map approach to program enhancements so caseworkers can more rapidly gain insight to the multiprogram interactions that are common to the clients they serve -- not only in HHS, but across other agencies as well including justice, public safety and education, for example. The framework fosters an industry-standards-based shared-services model that facilitates efficient and effective reuse of business and technical functions common across the numerous stand-alone programs representative of state HHS agencies.

Through the new alliance, the group will combine industry-leading appli
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SOURCE Microsoft Corp.
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