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Microsoft, Penn State Hershey Medical Center Showcase Road Map to Patient Flow Efficiencies at First Healthcare Provider Symposium
Date:12/4/2008

rgency department or post-anesthesia care units, bumped and late surgeries in the operating room, lack of available inpatient and intensive care unit beds, overburdened staff and physicians, and delays in providing care to patients.

As many providers know, emergency departments, intensive care units and hospital hallways become inappropriate and expensive holding areas when patients are not transferred to an inpatient unit in a timely manner. When delays or overcrowdings occur, incoming patients experience delays in receiving care or leave without being treated. Evidence of poorly managed patient flow often surfaces first in the emergency department, critical care units and surgical areas, but can be found throughout the hospital.

One example of where Microsoft and its partner ecosystem are already helping to solving such problems is at the Department of Emergency Medicine at Penn State Hershey Medical Center. Penn State Hershey Medical Center employs more than 350 people and every year has nearly 50,000 emergency room visits -- on average, about 135 patients per day. With help from Microsoft and certified partner Orlando Software Group Inc., the medical center successfully used ProcessView, an add-in to Microsoft Office Visio Professional 2007, to analyze and improve process workflow for patients with chest pains, examining each decision point in a patient's diagnosis and treatment plan and assigning probabilities to those points. The program's algorithms then identified every unique workflow path and determined the probability of occurrence for each, resulting in improved resource allocation, a more efficient workflow, and an improved standard of patient care.

"Without an analytics tool, people who understand process flow can make educated guesses about where the bottlenecks are and what changes to make in the system, but guesses are not true analytics," said Dr. Christopher DeFlitch, vice chair for
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SOURCE Microsoft Corp.
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