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Mercy Memorial Hospital Selects CareTech Solutions to Provide Service Desk Support to Physicians, Nurses, and Hospital Personnel
Date:1/28/2010

echnology, and healthcare-savvy staff.  Industry-certified professional support analysts are trained in the highly specialized clinical and business software applications running in today's hospitals. Analysts deliver a superior level of customer service through their healthcare specific experience, typically resulting in a higher rate of first call resolution.

The Service Desk staff also employs a framework of best-practices, as defined by the Information Technology Infrastructure Library (ITIL), and acts as a single point-of-contact for all IT issues and requests.  In some instances, this approach, along with a number of advanced technologies that allow analysts to proactively monitor client infrastructure and application performance, allows CareTech's Service Desk staff to diagnose issues before they even result in the need for a call from the hospital staff.

"CareTech's ability to successfully implement in 30 days was fantastic.  We needed a top notch service desk to lay the ground work for all future initiatives,"  said Bruce Kelly, CIO, Mercy Memorial Hospital.

About CareTech Solutions, Inc.

CareTech Solutions, Inc., an information technology and Web products and services provider for hospitals and health systems, creates value for clients through customized solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.

CareTech Solutions is the 2008 and 2009 Best in KLAS award recipient in the IT Outsourcing (Extensive) segment, as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards report.  

Information Technology services – Web Products and Services – Document Imaging a
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SOURCE CareTech Solutions, Inc.
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