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Mercy Memorial Hospital Selects CareTech Solutions to Provide Service Desk Support to Physicians, Nurses, and Hospital Personnel
Date:1/28/2010

TROY, Mich., Jan. 28 /PRNewswire/ -- CareTech Solutions (www.caretech.com) an information technology (IT) and web products and services company, is providing a comprehensive healthcare help desk solution to Mercy Memorial Hospital System of Monroe, Michigan (www.mercymemorial.org).  CareTech also implemented a custom Service Request Catalog designed to control, coordinate and automate all service requests at Mercy.  The systems were implemented in 30 days.

CareTech has been providing increasingly sophisticated help desk solutions to its healthcare clients for nearly ten years.  The 24x7x365 advanced Service Desk, staffed and operated out of CareTech's Troy, Michigan headquarters, is an integral part of CareTech's Contract Support Center, which also provides integrated network operation services.

"Our hospital systems have increased in complexity and importance in caring for our patients.  CareTech provides our clinical staff with easily accessible technical support twenty four hours a day,"  said Annette Phillips, CEO, Mercy Memorial Hospital.  

CareTech's Service Desk differs from traditional help desks in some very key ways.  Its delivery model allows client hospitals to access scalable Service Desk solutions providing specialized services, world-class t
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SOURCE CareTech Solutions, Inc.
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