Navigation Links
Mercy Memorial Hospital Selects CareTech Solutions to Provide Service Desk Support to Physicians, Nurses, and Hospital Personnel

TROY, Mich., Jan. 28 /PRNewswire/ -- CareTech Solutions ( an information technology (IT) and web products and services company, is providing a comprehensive healthcare help desk solution to Mercy Memorial Hospital System of Monroe, Michigan (  CareTech also implemented a custom Service Request Catalog designed to control, coordinate and automate all service requests at Mercy.  The systems were implemented in 30 days.

CareTech has been providing increasingly sophisticated help desk solutions to its healthcare clients for nearly ten years.  The 24x7x365 advanced Service Desk, staffed and operated out of CareTech's Troy, Michigan headquarters, is an integral part of CareTech's Contract Support Center, which also provides integrated network operation services.

"Our hospital systems have increased in complexity and importance in caring for our patients.  CareTech provides our clinical staff with easily accessible technical support twenty four hours a day,"  said Annette Phillips, CEO, Mercy Memorial Hospital.  

CareTech's Service Desk differs from traditional help desks in some very key ways.  Its delivery model allows client hospitals to access scalable Service Desk solutions providing specialized services, world-class technology, and healthcare-savvy staff.  Industry-certified professional support analysts are trained in the highly specialized clinical and business software applications running in today's hospitals. Analysts deliver a superior level of customer service through their healthcare specific experience, typically resulting in a higher rate of first call resolution.

The Service Desk staff also employs a framework of best-practices, as defined by the Information Technology Infrastructure Library (ITIL), and acts as a single point-of-contact for all IT issues and requests.  In some instances, this approach, along with a number of advanced technologies that allow analysts to proactively monitor client infrastructure and application performance, allows CareTech's Service Desk staff to diagnose issues before they even result in the need for a call from the hospital staff.

"CareTech's ability to successfully implement in 30 days was fantastic.  We needed a top notch service desk to lay the ground work for all future initiatives,"  said Bruce Kelly, CIO, Mercy Memorial Hospital.

About CareTech Solutions, Inc.

CareTech Solutions, Inc., an information technology and Web products and services provider for hospitals and health systems, creates value for clients through customized solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.

CareTech Solutions is the 2008 and 2009 Best in KLAS award recipient in the IT Outsourcing (Extensive) segment, as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards report.  

Information Technology services – Web Products and Services – Document Imaging and Management - CableCare™ structured cabling and wiring

For more information, please visit

SOURCE CareTech Solutions, Inc.



SOURCE CareTech Solutions, Inc.
Copyright©2010 PR Newswire.
All rights reserved

Related medicine news :

1. Independence Blue Cross Finalizes New Multi-Year Agreements with Mercy Health System and St. Mary Medical Center
2. University of Detroit Mercy School of Dentistry Moves to Larger Facility on New Corktown Campus
3. Area Dentists, University of Detroit Mercy Team Up to Provide Free Dental Care to Low-Income, Uninsured Detroit-Area Children on Saturday, February 2
4. AmeriHealth Mercy Family of Companies Acquires Community Behavioral HealthCare Network of Pennsylvania
5. VIDEO from Medialink and Philips: Philips Electronics Unveils First Imagination Light Canvas at the New Mercy Medical Center in Rogers AR
6. INSPIRIS and Mercy Care of Arizona Named Winners in URACs Best Practices in Consumer Empowerment and Protection Awards
7. Mercy Corps Delivers Lifesaving Supplies to China Earthquake Survivors
8. Redskins' Draft Pick Malcolm Kelly Energized By Trip To Mercy Ship In Liberia
9. Mercy Health Plans Announces New Name for Their Medicare Advantage Plans: Mercy Medicare Advantage
10. Keystone Mercy and DVCH to Offer Screenings for National Health Center Week
11. Seamobile Provides Foxnews To Mercy Ships
Post Your Comments:
(Date:12/1/2015)... MA (PRWEB) , ... December 01, 2015 , ... It’s ... has a tattoo — a number even greater among Millennials (a whopping one in ... are more and more people who are dissatisfied with their ink. In fact, ...
(Date:12/1/2015)... ... 01, 2015 , ... The importance of volumetric breast density ... of numerous abstracts accepted for presentation here, at the 101st Annual Radiology Society ... the use of Volpara Solutions’ quantitative breast imaging software tools for providing breast ...
(Date:12/1/2015)... Diego, CA (PRWEB) , ... December 01, 2015 ... ... and scale , Visage Imaging Inc. (“Visage”), a wholly owned subsidiary of Pro ... mobile imaging results enhancements at the Radiological Society of North America (RSNA) 2015 ...
(Date:12/1/2015)... ... December 01, 2015 , ... ... it has been awarded a fixed price per sprint agile development contract to ... at $34 million over five years, provides software engineering, infrastructure, as well as ...
(Date:12/1/2015)... ... December 01, 2015 , ... PYA’s ... Post-Affiliation Integration ,” addresses a main “pain point” for merging or aligning healthcare ... once a deal is signed. This quick-read guidance suggests that failing to ...
Breaking Medicine News(10 mins):
(Date:12/1/2015)... Dec. 1, 2015  Six months of adjunctive metformin therapy ... 1 diabetes, according to new research from T1D Exchange ... may have a beneficial effect on measures of obesity, including ... of the Journal of the American Medical Association , ... effect of metformin on overweight and obese adolescents with type ...
(Date:12/1/2015)... 1, 2015 During the recent 2015 ... San Francisco, CA , Medinol Ltd. continued ... marketplace. During a satellite symposium, "The BioNIR eDES: ... Minimize Restenosis", a renowned physician panel discussed the ... CoCr Coronary Stent System and the Medinol eDES ...
(Date:12/1/2015)... Russia has always been a country of choice for ... Europe in 2015 were tested in phase II-III ... has always been a country of choice for global multi-center phase ... in 2015 were tested in phase II-III clinical trials ... always been a country of choice for global multi-center phase III clinical ...
Breaking Medicine Technology: