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Memorial Cancer Institute to Demonstrate Highly Reliable, Highly Efficient Culture at ASTRO Conference
Date:9/22/2013

Collierville, Tennessee (PRWEB) September 22, 2013

The Memorial Cancer Institute will demonstrate their high-reliability and high-efficiency culture at the American Society of Radiation Oncology (ASTRO) annual meeting in Atlanta. LifeWings Partners, LLC, a consulting group experienced in helping hospitals implement crew resource management (CRM), assisted Memorial in its culture change efforts focused on patient safety.

Medical Director Dr. Srinath Sundararaman explained that over recent years, increasingly more powerful equipment has allowed radiation oncologists to treat more complex cases than in the past. The downside of these high-energy advances, which has received national attention, is the potential for significant adverse outcomes. “We wanted to place an emphasis on highly structured practices that would assure patient safety. We wanted to adopt safety practices that would be highly standardized and so ingrained that it became our culture – how we live and breathe at Memorial.”

CRM emphasizes teamwork and communication, cross-checking, and routinizing specific protocols. The combination of increased communication and the routinizing of procedures so that it is done in the same way each time has allowed staff to comfortably practice on either of their two campuses. This flexibility has allowed Memorial to see more patients and offer more procedures per day while staffing levels have remained flat.

Norali Diaz, RTT emphasizes the importance of the consistent use of their standardized guidelines. “We have a cross-check system that puts both therapists on the same page, even if they haven’t treated this patient before. Because our procedures emphasize consistency, even if we have a floating therapist or nurse working with us, we can work together in th
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