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Medicare Web Site Confounds Many Seniors
Date:8/19/2008

at their rights are," Hayes said. "The administration could provide better quality services with more accuracy."

"In fairness, it's also true that Congress and the Bush administration has made so much of Medicare so complex that even folks with the best of intentions are going to be misdirecting consumers," Hayes said.

The solution to the problem is twofold, Hayes noted. First, there needs to be a commitment to greater quality and an effort to respond to consumer needs. Second, the next Congress needs to streamline and simplify Medicare programs, including the part D prescription drug benefit program and Medicare Advantage, Hayes said.

"It's absolutely true that the complexity that President Bush has brought to Medicare during his two terms in office has been unfortunate," Hayes said.

More information

To see the Medicare Web site, visit the U.S. Centers for Medicare and Medicaid Services.



SOURCES: Sara J. Czaja, Ph.D., professor, department of psychiatry and behavioral sciences, and co-director, Center on Aging, University of Miami Miller School of Medicine; Allison Henry, spokeswoman, U.S. Centers for Medicare and Medicaid Services; Robert Hayes, president, Medicare Rights Center, New York City; Aug. 20, 2008, Journal of the American Medical Association


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