Navigation Links
Medical Practices Improving Service, Consumer Satisfaction Rises
Date:3/1/2009

Press Ganey Medical Practice Pulse Report Released Today

SOUTH BEND, Ind., March 2 /PRNewswire/ -- Competition and consumer empowerment has spurred improvements at medical practices across the nation and patient satisfaction is inching upwards as a result, according to a new report from Press Ganey Associates, Inc. The 2009 Medical Practice Pulse Report: Patient Perspectives on American Health Care illustrates the impact of consumer-driven health care in which patients are making more proactive decisions about their own care. The report is based on the experiences of nearly 2.4 million patients treated at more than 10,000 locations across the nation in 2008.

"In recent years, actions like being more sensitive to patients, decreasing wait times, and making exam rooms more comfortable have led to an increase in patient satisfaction with medical practice services," said Lisa Cone-Swartz, vice president of medical practice and home care services at Press Ganey. "Administrators need to continue emphasizing changes to improve on the areas where consumers remain frustrated, including respect for the patient's time, both in the exam room and spent with the provider."

The report found physicians are motivated to implement changes to better retain patients and maintain a financially successful practice. This focus, in part, is linked to additional means for consumers to access, compare, and select the source of their health care. Pay-for-reporting and pay-for-performance initiatives are bringing even more national attention to patients' perceptions of their care and escalating the importance for caregivers to know what consumers are thinking and understand how patients define quality health care services. The report found patients' top priorities were:

  1. Sensitivity of caregivers to patient needs
  2. Overall cheerfulness of the practice
  3. Overall rating of care
  4. Comfort of exam rooms
  5. Time spent waiting in the exam room

Other interesting points revealed by the report include:

  • Patients kept waiting for more than 10 minutes in the exam room report an 8.9 point drop in satisfaction (100-point scale). Patients kept waiting for more than 10 minutes in the waiting room report an 8.2 point drop in satisfaction (100-point scale).
  • Oncology practices have the highest level of patient satisfaction with scheduling office visits, followed by cardiovascular practices and general surgery practices.
  • Medical practices with 3 to 8 physicians have the highest level of patient satisfaction, while practices with more than 9 physicians have the lowest.
  • Among provider types, therapists have the highest patient satisfaction and the lowest average wait time. Residents have the lowest patient satisfaction, coupled with the highest average wait time.

From scheduling an appointment to clinician empathy, a patient's perception of all aspects of the medical practice visit can greatly impact the patient's satisfaction, their likelihood to return, and their subsequent rating of the practice. To maintain fiscal stability, all medical practices must assess these aspects and take the necessary steps to improve the patient experience.

The 2009 Medical Practice Pulse Report: Patient Perspectives on American Health Care is available at http://www.pressganey.com/galleries/default-file/2009_Med_Practice_PulseReport.pdf. Commentary from Ms. Cone-Swartz is available upon request.

Press Ganey Associates, Inc.

For more than 20 years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including over 40% of U.S. hospitals -- to measure and improve the quality of their care.

    Media Contact:
    Abby Szklarek
    Public Relations Manager
    574-234-8909
    ASzklarek@pressganey.com


'/>"/>
SOURCE Press Ganey Associates, Inc.
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. NYU Langone Medical Center study shows that cochlear implant surgery is safe for the elderly
2. ConvaTec Announces Divestiture of Unomedical Wound Care and Ophthalmics Business
3. Cantel Medical Corp.s Medivators Group Gains FDA 510(k) Approval For Its Advantage(TM) Plus Endoscope Reprocessing System
4. Healthcare Tech and the World: A Discussion About the Impact of Medical Automation on Healthcare
5. Kim Kardashian and Tia Carrere Celebrate Premiere of Revolutionary CellCeuticals(R) Biomedical Skin Treatments at Social Hollywood with Founders Dr. Garth Fisher and Paul Scott Premo
6. Fainting Most Common Medical Crisis on Planes
7. Winner Medical Receives European Patent Office Approval for PurCotton(TM) Production Method
8. University of Pittsburgh Medical Center to Manage New Health Center in Cyprus
9. Stemedica Medical Team Cautions Patients About Stem Cell Therapy & Comments on PLoS Medicine Article
10. Abbott Completes Acquisition of Advanced Medical Optics
11. Remote Medicine: GWU Medical Faculty Treat Antarctica Personnel
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... York, NY (PRWEB) , ... October 13, 2017 , ... ... influential people in business to advocate for action towards gender equality at their inaugural ... views from around the globe, and reached a social audience of over 3 million. ...
(Date:10/13/2017)... ... October 13, 2017 , ... Talented host, ... lowdown on sciatica in a new episode of "Success Files," which is an ... and innovation and investigates each subject in-depth with passion and integrity. , Sciatica ...
(Date:10/13/2017)... ... ... On The Brink”: the Christian history of the United States and the loss of ... William Nowers. Captain Nowers and his wife, Millie, have six children, ten grandchildren, ... Navy. Following his career as a naval aviator and carrier pilot, he spent ...
(Date:10/12/2017)... ... October 12, 2017 , ... Planet Fitness, one of the ... today its plans to open a flagship location in Covington, LA at 401 N. ... To Go store next to Office Depot in the Holiday Square shopping center. Its ...
(Date:10/12/2017)... ... ... The American College of Medical Informatics (ACMI) will present the 2017 Morris ... of AMIA’s Annual Symposium in Washington, D.C. AMIA’s Annual Symposium is taking ... in the field of medical informatics, this prestigious award is presented to an individual ...
Breaking Medicine News(10 mins):
(Date:10/12/2017)... 12, 2017   Divoti USA will engrave ... the standard of the latest FDA requirements, which stipulates new criteria ... Anyone in need of Medical ID jewelry such as Medical ID ... are engraved in terms of the new FDA requirements . ... Divoti offers this dark mark ...
(Date:10/11/2017)... Texas , Oct. 11, 2017  Caris Life ... focused on fulfilling the promise of precision medicine, today ... has joined Caris, Precision Oncology Alliance™ (POA) as its ... cancer centers, the St. Jude Crosson Cancer Institute will ... advance the use of tumor profiling, making cancer treatment ...
(Date:10/10/2017)...  NDS received FDA 510(k) clearance in May 2017 for its ... specifically designed for endoscopy environments. An innovative secondary monitor solution, ZeroWire ... to support the improvement of patient outcomes, procedural efficiency, and the ... ... ...
Breaking Medicine Technology: