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Massachusetts Patients Offer Feedback on Their Experiences With Primary Care
Date:7/10/2008

ports, as they seek to give their patients the best care possible," said Bruce S. Auerbach, MD, president of the Massachusetts Medical Society.

About MHQP

Massachusetts Health Quality Partners is an independent, not-for-profit organization established in 1995 by a group of Massachusetts health care leaders who identified the importance of using objective, comparable quality measures as a way to drive improvement. Its membership reflects a broad-based coalition of physicians, hospitals, health plans, purchasers, consumers, government agencies and academics working together to promote improvement in the quality of health care services in Massachusetts. MHQP provides reliable information to help physicians improve the quality of care they provide their patients, and help consumers take an active role in making informed decisions about their health care.

Additional information about Quality Insights: Patient Experiences in Primary Care

The MHQP patient experience survey was conducted in the fall of 2007. More than 400 primary care adult and pediatric practices (with three or more physicians) and 3,500 physicians are included in the survey data, comprising the majority of primary care physicians in Massachusetts.

In this report MHQP collects and analyzes patient experience performance data for patients covered by Blue Cross Blue Shield of Massachusetts, Fallon Community Health Plan, Harvard Pilgrim Health Care, and Health New England. These plans also provide funding support.

The MHQP report is based on what patients say about their actual experiences with their primary care physicians, including:

-- how well doctors listen to and communicate with their patients,

-- how well doctors know their patients' medical history, values and beliefs,

-- how well doctors coordinate their patients' care with specialists, and

-- how well doctors provide preventive care and advice.

The report also assesses how
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SOURCE Massachusetts Health Quality Partners
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