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Massachusetts Patients Offer Feedback on Their Experiences With Primary Care
Date:7/10/2008

nation looks to Massachusetts for leadership in health reform, it is fitting that they see a state, without peer, where consumers are given a comprehensive, objective picture of primary care both from the patient's perspective and from data on clinical quality."

Variations highlight opportunities for improvement

The MHQP survey found significant variations among different physician practices in how patients assessed their primary care experiences, with differences as high as 36 percentage points from the highest to lowest performing. In addition, despite the overall high performance scores in many aspects of the patient experience, the report pinpoints opportunities for continued improvement in others. For example:

-- While adult patients gave their physicians high scores for various aspects of communication, scores were significantly lower for how well doctors know their patients, including their medical history, values and beliefs; how well doctors coordinate patients' care with specialists; how well doctors follow up on test results; and whether doctors ask their patients about stress and possible depression.

-- Many primary care doctors in Massachusetts work in teams, and about half the adults in the survey evaluated care they had received from a doctor or nurse other than their primary care physician. Overall, patients gave higher marks to care they received from their own doctor than from other doctors and nurses in their doctor's practice. For instance, 83% said their own doctor always explained things clearly, while 56% said other clinicians always did; similarly, 74% said their own doctors always spent enough time with them, while 56% said other clinicians in the practice always spent enough time.

"Choosing a personal doctor is an important decision, and these reports give patients a valuable perspective on the delivery of health care through the eyes of other patients. Physicians also gain valuable insights from these re
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SOURCE Massachusetts Health Quality Partners
Copyright©2008 PR Newswire.
All rights reserved

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