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Massachusetts Patients Offer Feedback on Their Experiences With Primary Care
Date:7/10/2008

more than 400 adult and pediatric primary care practices by name or location.

The survey asked patients about aspects of their health care experience that are closely linked to quality of care and the strength of the doctor-patient relationship, according to Barbra Rabson, executive director of MHQP.

"The participants in our survey were asked to assess their care along multiple dimensions that are important to patients and that affect the quality of care they receive -- like how well their doctors listen to and communicate with patients, know their patients' medical histories, and coordinate patients' care," Rabson said. "These are essential elements of an effective, patient-focused primary care visit, because when patients have positive experiences at their doctors' offices, they are more likely to develop trusting relationships and follow medical advice."

A wealth of information for consumers

The new Patient Experiences report follows closely the release of MHQP's fourth annual Quality Insights: Clinical Quality in Primary Care report, which is also available at mhqp.org. The Clinical Quality report, released in April, is based on standardized quality data collected about medical groups across the state to rate how well primary care physicians in those groups provide preventive care and help patients manage chronic conditions. Taken together, the two Web-based reports give Massachusetts consumers unprecedented tools for easily comparing the performance of primary care medical practices.

"MHQP and the participating physician practices and health plans have shown exceptional leadership and courage in affirming the partnership role that consumers play in reporting and guiding care, and for the enormous educational and improvement value of healthcare transparency," said James Conway, who is Senior Vice President at the Institute for Healthcare Improvement and a member of the Massachusetts Health Care Quality and Cost Council. "As the
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SOURCE Massachusetts Health Quality Partners
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