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Massachusetts Patients Offer Feedback on Their Experiences With Primary Care
Date:7/10/2008

New MHQP report features online comparison of survey results for 400 primary care practices.

BOSTON, July 10 /PRNewswire-USNewswire/ -- Patients in Massachusetts give their primary care physicians high marks for communicating effectively and for showing them respect, according to the results of a statewide survey released today by Massachusetts Health Quality Partners (MHQP). However, the survey also found wide variability in results among primary care practices, and significant opportunities for improvement in key aspects of patient care, such as always informing patients of test results, coordinating care between primary care physicians and specialists, and advising adults about preventive care.

Four out of five adult patients surveyed by MHQP reported that their Massachusetts primary care physicians always provided clear explanations, listened carefully, and offered clear instructions during office visits, and an even higher percentage of parents said the same of their children's pediatricians. Parents also gave their children's pediatricians high scores for reminding them of the need for routine preventive care such as immunizations, lead screenings and eye exams, with almost nine out of ten saying they had been reminded within the past 12 months. At the same time, 30 percent of those surveyed said their doctor's office did not always follow up with test results for themselves or their children, and more than 20 percent of adult patients said their primary care doctor did not remind them of important preventive care they were due to receive, such as immunizations, flu shots and screening tests.

Last fall, 51,000 adult patients and 20,000 parents of pediatric patients responded to an MHQP survey about their experiences with primary care during the preceding year. The resulting report, Quality Insights: Patient Experiences in Primary Care, is available at mhqp.org in a format that allows Web users to look up and compare the results for
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SOURCE Massachusetts Health Quality Partners
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