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Marketers Share Customer-Centric Strategies for an Uncertain 2009 Economy, Feb 2-4

CHAPEL HILL, N.C., Jan. 8 /PRNewswire/ -- Many companies are starting out the new year with caution due to the unstable economic environment. More than ever will your success be dependent on your company's ability to manage its biggest asset -- customers. To excel in 2009 and win customers' hearts and minds, marketers must master many fronts: creating effective customer listening posts, optimizing complaint management, applying savvy market segmentation, using innovative positioning, engaging customer focus champions and applying new technologies that attract a new generation of customers.

As an advocate for customer relationship excellence, don't miss your opportunity to learn from thought leaders at the 11th Annual Customer Experience Conference, "Integrated Customer Strategies: Enabling Companies to Survive & Thrive through the Downturn," sponsored by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL, Feb. 2-4, 2009, The Ritz-Carlton Hotel, Lake Las Vegas, Nev.

Register for this working conference by contacting Shelley Alfred-Watkins at (919) 767-9254 or Now until January 12th, take advantage of discounted hotel room rates!

Marketing, communications and customer service leaders from Eli Lilly, Abbott, Vistakon, Geico, Baxter, Aflac, Dell and many others will share case studies, lessons and best practices that will help transform your business into a more customer-centric organization. Learn how companies have turned their most-valued customers into brand advocates creating a superior customer experience and long-lasting professional client relationships.

    -- See Attendees at
    -- Download Printable Brochure at
    -- Review Advisory Board at

For an excerpt from the previous Customer Experience Conference, visit to download a complimentary executive roundtable summary on "Creating World-Class Customer Experiences: Successes, Failures and Insights from the Front Lines."

Sponsored by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL, the 11th Annual Customer Experience Conference represents one of the networking opportunities at the core of the GLOBAL BENCHMARKING COUNCIL's ( mission to promote primary research, knowledge exchange, and operational excellence in three broad areas of business operations:

    -- Customer Experience
    -- Human Capital Management
    -- Quality, Productivity and Process Excellence

Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL is an innovative research, benchmarking and networking service for business executives in pharmaceutical and life sciences, consumer and industrial products manufacturing, financial services and other industries to promote top-line revenue growth, cost reduction and innovative problem-solving.

SOURCE Best Practices, LLC
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