Navigation Links
Many Call Center Workers Plagued by Voice Woes
Date:4/18/2012

WEDNESDAY, April 18 (HealthDay News) -- Voice problems affect one in four call center workers, a new study finds.

Researchers surveyed nearly 600 workers at 14 call centers in the United Kingdom and Ireland, and found that 25 percent had problems such as voice loss, sore throats and breathlessness.

The study also found that call center workers receive regular, comprehensive job training, but few of those training programs deal with voice issues.

The findings were released April 16, which is World Voice Day.

"The voice is a primary work tool for one in three jobs in the U.K., not only in call centers, but also in broadcast journalism, teaching, government, IT, telesales, retailing, marketing, customer care, the hospitality sector and more," study leader Diane Hazlett, head of the School of Communication at the University of Ulster in the United Kingdom, said in a university news release. "Not helping workers look after their voices is an increasingly serious business risk."

Hazlett urged employers to take steps to address voice issues.

"Policies on voice care should exist in all call center environments, and should be reviewed regularly," Hazlett said. "Going forward, there needs to be an emphasis on the prevention of voice problems within the industry -- to maintain optimal vocal health. Employers in this sector need to show they better recognize just how important the voice is to having a healthy, well-supported workforce and a thriving business."

She noted that new call center workers -- especially women -- are most at risk as they adjust to the heavy vocal demands of the job.

Ways to reduce the risk of voice problems among call center workers include: information and training; regular breaks; and keeping the throat lubricated.

More information

The U.S. National Institute on Deafness and Other Communication Disorders has more about taking care of your voice.

-- Robert Preidt

SOURCE: University of Ulster, news release, April 16, 2012


'/>"/>
Copyright©2010 ScoutNews,LLC.
All rights reserved  

Related medicine news :

1. Diet-to-Go Welcomes 2 Key Philadelphia Fitness Centers as Partners-in-Health
2. Eastern Washington Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
3. Montana Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
4. Central Coast Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
5. UNT Health Science Centers Roby Helps Identify Bodies of Chiles Patio 29
6. UH Case Medical Center researchers publish promising findings for advanced cervical cancer
7. Local Carrollton Center Hosting More than 50 Autism Experts from Coast-to-Coast
8. Longview Therapy Center, PLLC, Unveils Its Definition Of Hope
9. Bariatricfurnishings.com Launches Unique Eco-friendly Seating for Health Care, Hospitality, Assisted Living Centers, and Home Use at Competitive Prices
10. Binson's Home Health Care Centers Donates over $10,000 for Haiti Relief
11. Sleep HealthCenters to Sponsor North East Sleep Society 2010
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Many Call Center Workers Plagued by Voice Woes
(Date:5/25/2016)... ... May 25, 2016 , ... Conrad ... annual Medical and Prescription Drug survey , an employee benefits ... which was conducted in December 2015, indicates that employers are turning to consumer ...
(Date:5/25/2016)... ... ... America Walks , a national advocacy organization that promotes walking and walkable ... Graduate School of Public Health , has been awarded a Walking College ... the country to participate in a four-month training program designed to strengthen local efforts ...
(Date:5/25/2016)... ... 25, 2016 , ... Laser Skin & Wellness Center is excited ... time of female aging. The Julietâ„¢ procedure helps to reverse the ... leakage, laxity, itchiness and pain have reported real relief from these and other problems ...
(Date:5/25/2016)... , ... May 25, 2016 , ... ... insurance, has seen a significant spike in their clients' employee participation for their ... biometric health screening by implementing a high-deductible health plan with outcome-based deductible incentives. ...
(Date:5/25/2016)... ... ... Consumer access to organic foods and grower access to food processers is ... cereals and other plant-based foods, will introduce the first consumer product (a new breakfast ... Hesco/Dakota Organic Products. , The transitional designation means the cereal was made using at ...
Breaking Medicine News(10 mins):
(Date:5/24/2016)... Dutch surgeons have launched a ground-breaking medical app to help doctors ... a global scale. Medical professionals from Europe , ... the US have already signed up for the app, which combines ... environment. Education  "Imagine a doctor for Medicines ... at Harvard to treat a bomb victim via live streaming - ...
(Date:5/23/2016)... -- Global Paclitaxel Market 2016 Industry Research ... and the Paclitaxel analysis in this study is supported ... its players. This is the latest Paclitaxel ... current state of the industry while providing a basic ... industry chain structure. The Paclitaxel market analysis is provided ...
(Date:5/23/2016)... NEW YORK , May 23, 2016 /PRNewswire/ ... Mass Spectrometry Market Size, Share, Development, Growth and ... Platform (Hybrid, Single and Other), by Application (Drug ... Others), by End Users (Pharmaceuticals, Life Science and ... Published by P&S Market Research, the global ...
Breaking Medicine Technology: