Navigation Links
Many Call Center Workers Plagued by Voice Woes
Date:4/18/2012

WEDNESDAY, April 18 (HealthDay News) -- Voice problems affect one in four call center workers, a new study finds.

Researchers surveyed nearly 600 workers at 14 call centers in the United Kingdom and Ireland, and found that 25 percent had problems such as voice loss, sore throats and breathlessness.

The study also found that call center workers receive regular, comprehensive job training, but few of those training programs deal with voice issues.

The findings were released April 16, which is World Voice Day.

"The voice is a primary work tool for one in three jobs in the U.K., not only in call centers, but also in broadcast journalism, teaching, government, IT, telesales, retailing, marketing, customer care, the hospitality sector and more," study leader Diane Hazlett, head of the School of Communication at the University of Ulster in the United Kingdom, said in a university news release. "Not helping workers look after their voices is an increasingly serious business risk."

Hazlett urged employers to take steps to address voice issues.

"Policies on voice care should exist in all call center environments, and should be reviewed regularly," Hazlett said. "Going forward, there needs to be an emphasis on the prevention of voice problems within the industry -- to maintain optimal vocal health. Employers in this sector need to show they better recognize just how important the voice is to having a healthy, well-supported workforce and a thriving business."

She noted that new call center workers -- especially women -- are most at risk as they adjust to the heavy vocal demands of the job.

Ways to reduce the risk of voice problems among call center workers include: information and training; regular breaks; and keeping the throat lubricated.

More information

The U.S. National Institute on Deafness and Other Communication Disorders has more about taking care of your voice.

-- Robert Preidt

SOURCE: University of Ulster, news release, April 16, 2012


'/>"/>
Copyright©2010 ScoutNews,LLC.
All rights reserved  

Related medicine news :

1. Diet-to-Go Welcomes 2 Key Philadelphia Fitness Centers as Partners-in-Health
2. Eastern Washington Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
3. Montana Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
4. Central Coast Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
5. UNT Health Science Centers Roby Helps Identify Bodies of Chiles Patio 29
6. UH Case Medical Center researchers publish promising findings for advanced cervical cancer
7. Local Carrollton Center Hosting More than 50 Autism Experts from Coast-to-Coast
8. Longview Therapy Center, PLLC, Unveils Its Definition Of Hope
9. Bariatricfurnishings.com Launches Unique Eco-friendly Seating for Health Care, Hospitality, Assisted Living Centers, and Home Use at Competitive Prices
10. Binson's Home Health Care Centers Donates over $10,000 for Haiti Relief
11. Sleep HealthCenters to Sponsor North East Sleep Society 2010
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Many Call Center Workers Plagued by Voice Woes
(Date:6/26/2016)... (PRWEB) , ... June 26, 2016 , ... ... fertility once they have been diagnosed with endometriosis. These women need a treatment ... also require a comprehensive approach that can help for preservation of fertility and ...
(Date:6/25/2016)... TX (PRWEB) , ... June 25, 2016 , ... Austin ... of the American College of Mohs Surgery and to Dr. Russell Peckham for medical ... and highly effective treatment for skin cancer. The selective fellowship in Mohs Micrographic Surgery ...
(Date:6/25/2016)... Aliso Viejo, California (PRWEB) , ... June 25, 2016 , ... ... preset to fit their specific project," said Christina Austin - CEO of Pixel Film ... all fully customizable and all within Final Cut Pro X . Simply select ...
(Date:6/25/2016)... ... June 25, 2016 , ... As a lifelong Southern Californian, ... and his M.D from the David Geffen School of Medicine at UCLA. He trained ... Angeles to complete his fellowship in hematology/oncology at the UCLA-Olive View-Cedars Sinai program where ...
(Date:6/25/2016)... ... June 25, 2016 , ... On Friday, June 10, Van Mitchell, Secretary of ... award to iHire in recognition of their exemplary accomplishments in worksite health promotion. , ... Workplace Health & Wellness Symposium at the BWI Marriott in Linthicum Heights. iHire was ...
Breaking Medicine News(10 mins):
(Date:6/26/2016)... Ontario , June 27, 2016  VMS Rehab ... Company,s Board will take whatever measures required to build ... Company,s stock which is currently listed on the OTC ... Wexler, Company Chairman and CEO, "We are seeing an ... difficult to understand, not only by the Company, but ...
(Date:6/24/2016)... June 24, 2016   Bay Area Lyme ... Dean Center for Tick Borne Illness , ... Rehabilitation, MIT Hacking Medicine, University of California, Berkeley, ... announced the five finalists of Lyme Innovation ... More than 100 scientists, clinicians, researchers, entrepreneurs, and ...
(Date:6/24/2016)... CLEMENTE, Calif. , June 24, 2016  American Respiratory Labs ... company, is now able to perform sophisticated lung assessments in patients, ... Technologies , Inc. Patients are no longer limited ... ndd,s EasyOne PRO ® , ARL patients like Jeanne R. of ... done in the comfort of her own home. ...
Breaking Medicine Technology: