Navigation Links
Many Call Center Workers Plagued by Voice Woes
Date:4/18/2012

WEDNESDAY, April 18 (HealthDay News) -- Voice problems affect one in four call center workers, a new study finds.

Researchers surveyed nearly 600 workers at 14 call centers in the United Kingdom and Ireland, and found that 25 percent had problems such as voice loss, sore throats and breathlessness.

The study also found that call center workers receive regular, comprehensive job training, but few of those training programs deal with voice issues.

The findings were released April 16, which is World Voice Day.

"The voice is a primary work tool for one in three jobs in the U.K., not only in call centers, but also in broadcast journalism, teaching, government, IT, telesales, retailing, marketing, customer care, the hospitality sector and more," study leader Diane Hazlett, head of the School of Communication at the University of Ulster in the United Kingdom, said in a university news release. "Not helping workers look after their voices is an increasingly serious business risk."

Hazlett urged employers to take steps to address voice issues.

"Policies on voice care should exist in all call center environments, and should be reviewed regularly," Hazlett said. "Going forward, there needs to be an emphasis on the prevention of voice problems within the industry -- to maintain optimal vocal health. Employers in this sector need to show they better recognize just how important the voice is to having a healthy, well-supported workforce and a thriving business."

She noted that new call center workers -- especially women -- are most at risk as they adjust to the heavy vocal demands of the job.

Ways to reduce the risk of voice problems among call center workers include: information and training; regular breaks; and keeping the throat lubricated.

More information

The U.S. National Institute on Deafness and Other Communication Disorders has more about taking care of your

Copyright©2010 ScoutNews,LLC.
All rights reserved  

Page: 1 2

Related medicine news :

1. Diet-to-Go Welcomes 2 Key Philadelphia Fitness Centers as Partners-in-Health
2. Eastern Washington Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
3. Montana Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
4. Central Coast Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
5. UNT Health Science Centers Roby Helps Identify Bodies of Chiles Patio 29
6. UH Case Medical Center researchers publish promising findings for advanced cervical cancer
7. Local Carrollton Center Hosting More than 50 Autism Experts from Coast-to-Coast
8. Longview Therapy Center, PLLC, Unveils Its Definition Of Hope
9. Bariatricfurnishings.com Launches Unique Eco-friendly Seating for Health Care, Hospitality, Assisted Living Centers, and Home Use at Competitive Prices
10. Binson's Home Health Care Centers Donates over $10,000 for Haiti Relief
11. Sleep HealthCenters to Sponsor North East Sleep Society 2010
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Many Call Center Workers Plagued by Voice Woes
(Date:1/22/2015)... Va. (PRWEB) January 22, 2015 Liberty University ... Counseling (M.A.) program from the Council for Accreditation ... program, part of Liberty’s Center for Counseling & Family ... founding dean of the university’s new School of Behavioral Sciences. ...
(Date:1/22/2015)... Woodloch Pines, an all-inclusive family resort ... as the number one best large hotel for families in ... for their annual Travelers’ Choice Awards. , TripAdvisor represents ... is home to millions of unbiased and honest traveler reviews. ...
(Date:1/22/2015)... VogueQueen is a seasoned and trusted leader who consistently delivers ... to have it lead the wedding dress industry into the ... dresses for the global market. , “The CEO of VogueQueen ... focuses on continuing the goal of operational excellence and giving ...
(Date:1/22/2015)... (PRWEB) January 22, 2015 Blue Cross and ... Minnesotans who exemplify what it means to “Live Fearless.” ... for people to share their stories about how they or ... simply inspired others by living in the moment. By telling ...
(Date:1/22/2015)... January 22, 2015 Juvent Sports ( ... the 2015 PGA Merchandise Show to bestow a Juvent ... female amateur golfer, Arlene McKitrick. The award commemorated and ... golf tournament win. She won her first amateur tournament ...
Breaking Medicine News(10 mins):Health News:Liberty University's Resident Master’s Counseling Program Receives CACREP Accreditation 2Health News:TripAdvisor Names Woodloch Pines Best Hotel for Families in America 2Health News:TripAdvisor Names Woodloch Pines Best Hotel for Families in America 3Health News:VogueQueen Unveils New Designs of Prom Dresses for 2015 2Health News:Blue Cross and Blue Shield of Minnesota to Showcase “Faces of Fearless” 2Health News:All-Time Leading Female Amateur Golfer Arlene McKitrick Receives Juvent Sports Achievement Award at 2015 PGA Show 2Health News:All-Time Leading Female Amateur Golfer Arlene McKitrick Receives Juvent Sports Achievement Award at 2015 PGA Show 3
... of Medicine will be home to the nation,s sole ... for gene therapy research with a three-year, $3 million ... The program is directed by Kenneth Cornetta, M.D, Joe ... Genetics and professor of medicine and of microbiology and ...
... Sydney company, Seagull Technology,Pty Ltd, has developed a non-invasive ... treatment of Australia,s leading cause of,blindness and severe vision ... of the retina which affects one in seven people ... gel and ultrasound (sound,waves) in a handheld device to ...
... The Damon Runyon Cancer Research Foundation named 14 ... Fellowship Award Committee review. The recipients of ... conducting basic and translational cancer research in the ... The Fellowship is specifically intended to encourage ...
... link between neurons, blood vessels, researchers say , , THURSDAY, ... astrocytes play a key role in allowing experts to ... brain scans, according to a report by researchers at ... previously thought of as minor players in brain activity, ...
... seniors -,regardless of whether they are enrolled ... cutting the Medicare Advantage program to fund ... to Medicare Advantage will,have a negative effect ... Power Point Presentation: http://www.ahip.org/content/default.aspx?docid=23669 , ...
... the odds of this cluster of heart risk factors, experts ... of developing metabolic syndrome -- a group of factors linked ... five common gene variations, researchers say. , But one additional ... , People with metabolic syndrome run four times the ...
Cached Medicine News:Health News:Indiana University to host national biorepository for gene therapy 2Health News:Revolutionary Therapy: Needle-Free Technology for the Treatment Of Blinding Eye Disease 2Health News:Damon Runyon Cancer Research Foundation awards prestigious fellowships to 14 top young investigators 2Health News:Damon Runyon Cancer Research Foundation awards prestigious fellowships to 14 top young investigators 3Health News:Damon Runyon Cancer Research Foundation awards prestigious fellowships to 14 top young investigators 4Health News:Star-Shaped Brain Cells Make Scans Possible 2Health News:Seniors Oppose Cutting Medicare Advantage to Fund Physician Payment Fix 2Health News:Metabolic Syndrome May Be in the Genes 2
(Date:1/23/2015)... , Jan. 23, 2015  Now available for sale, The ... support that prevents ankle sprains by cushioning the ankle ... fits securely around the outside of any shoe type ... comfort while still offering protection against sprains. With customers ...
(Date:1/23/2015)... 23, 2015   Leatt Corporation  (OTCQB: LEAT), a global ... all forms of sports, including extreme motor sports, and ... today that the UISP Lega Motociclismo Lombardia, an Italian ... to wear a neck brace during its racing competitions.  ...
(Date:1/23/2015)... , January 23, 2015 Heptares Therapeutics, ... delighted to announce that the Malcolm Campbell Memorial ... (Vice President of Chemistry), Fiona Marshall (Chief ... Executive Officer and co-founder) for the seminal contributions to GPCR ...
Breaking Medicine Technology:The Armor1 Ankle Roll Guard is the New Breakthrough Solution for Ankle Sprain Prevention! 2Leatt Announces Neck Braces Now Required For Motocross/Minicross Racing In Italy 2Leatt Announces Neck Braces Now Required For Motocross/Minicross Racing In Italy 3Heptares Scientists to Receive the Malcolm Campbell Memorial Prize for 2015 in Recognition of Their Outstanding Contribution to GPCR Drug Discovery 2Heptares Scientists to Receive the Malcolm Campbell Memorial Prize for 2015 in Recognition of Their Outstanding Contribution to GPCR Drug Discovery 3Heptares Scientists to Receive the Malcolm Campbell Memorial Prize for 2015 in Recognition of Their Outstanding Contribution to GPCR Drug Discovery 4
... A team of researchers at the University of Nottingham have invented ... fluid into the body that, using body heat as the only trigger, converts ... , , , ... a liquid to solid is novel, and is so gentle that the injectable ...
... 15 Healthy Advice ™ Networks, ... for consumers and physicians, hosted a panel of ... Effectiveness Conference held in Princeton, New Jersey ... physicians, offered direct feedback to pharmaceutical executives regarding ...
Cached Medicine Technology:New Injectable Bone Material Invented for Use in Stem Cell Delivery 2Healthy Advice™ Networks Physicians Participate in Panel at Sales Force Effectiveness Conference 2Healthy Advice™ Networks Physicians Participate in Panel at Sales Force Effectiveness Conference 3
... Laboratories is a national reference laboratory and ... and development. ARUP offers an extensive test ... tests in clinical and anatomic pathology. Owned ... clients include more than half of the ...
... ARUP Laboratories is a national reference ... laboratory research and development. ARUP offers an ... unique medical tests in clinical and anatomic ... ARUP Laboratories' clients include more than half ...
... is a national reference laboratory and a ... development. ARUP offers an extensive test menu ... in clinical and anatomic pathology. Owned by ... include more than half of the nation's ...
... Laboratories is a national reference laboratory and ... and development. ARUP offers an extensive test ... tests in clinical and anatomic pathology. Owned ... clients include more than half of the ...
Medicine Products: