Navigation Links
Many Call Center Workers Plagued by Voice Woes
Date:4/18/2012

WEDNESDAY, April 18 (HealthDay News) -- Voice problems affect one in four call center workers, a new study finds.

Researchers surveyed nearly 600 workers at 14 call centers in the United Kingdom and Ireland, and found that 25 percent had problems such as voice loss, sore throats and breathlessness.

The study also found that call center workers receive regular, comprehensive job training, but few of those training programs deal with voice issues.

The findings were released April 16, which is World Voice Day.

"The voice is a primary work tool for one in three jobs in the U.K., not only in call centers, but also in broadcast journalism, teaching, government, IT, telesales, retailing, marketing, customer care, the hospitality sector and more," study leader Diane Hazlett, head of the School of Communication at the University of Ulster in the United Kingdom, said in a university news release. "Not helping workers look after their voices is an increasingly serious business risk."

Hazlett urged employers to take steps to address voice issues.

"Policies on voice care should exist in all call center environments, and should be reviewed regularly," Hazlett said. "Going forward, there needs to be an emphasis on the prevention of voice problems within the industry -- to maintain optimal vocal health. Employers in this sector need to show they better recognize just how important the voice is to having a healthy, well-supported workforce and a thriving business."

She noted that new call center workers -- especially women -- are most at risk as they adjust to the heavy vocal demands of the job.

Ways to reduce the risk of voice problems among call center workers include: information and training; regular breaks; and keeping the throat lubricated.

More information

The U.S. National Institute on Deafness and Other Communication Disorders has more about taking care of your voice.

-- Robert Preidt

SOURCE: University of Ulster, news release, April 16, 2012


'/>"/>
Copyright©2010 ScoutNews,LLC.
All rights reserved  

Related medicine news :

1. Diet-to-Go Welcomes 2 Key Philadelphia Fitness Centers as Partners-in-Health
2. Eastern Washington Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
3. Montana Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
4. Central Coast Jiffy Lube Service Centers Embark on Year Three of Successful Maintenance Partners For Life Campaign
5. UNT Health Science Centers Roby Helps Identify Bodies of Chiles Patio 29
6. UH Case Medical Center researchers publish promising findings for advanced cervical cancer
7. Local Carrollton Center Hosting More than 50 Autism Experts from Coast-to-Coast
8. Longview Therapy Center, PLLC, Unveils Its Definition Of Hope
9. Bariatricfurnishings.com Launches Unique Eco-friendly Seating for Health Care, Hospitality, Assisted Living Centers, and Home Use at Competitive Prices
10. Binson's Home Health Care Centers Donates over $10,000 for Haiti Relief
11. Sleep HealthCenters to Sponsor North East Sleep Society 2010
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Many Call Center Workers Plagued by Voice Woes
(Date:1/24/2017)... ... January 23, 2017 , ... CLICKco ... and espresso drink, announced its CLICK® Coffee Protein Drink is now available for ... Drink Mix has become popular among health-conscious consumers who love coffee but are ...
(Date:1/24/2017)... (PRWEB) , ... January 23, 2017 , ... ... presence in Texas with the acquisitions of two personal care service companies: Padre ... Texas City, Texas, effective January 1, 2017. , Well regarded in their respective ...
(Date:1/23/2017)... ... January 23, 2017 , ... A Northwestern Pennsylvania addiction ... address. Alpine Springs Rehabilitation & Recovery Center’s new website can be found at ... with its redesigned and retooled website. The treatment center has also revamped its ...
(Date:1/23/2017)... (PRWEB) , ... January 23, 2017 , ... ... education and high-level training standards for healthcare treatment providers who treat the full ... its Presidents Council. , The Presidents Council consists of the leading eating ...
(Date:1/23/2017)... ... January 23, 2017 , ... Zachary Cattell, President of ... a healthcare industry expert at the 2017 Sector Summit hosted by Ivy Tech ... Business host Gerry Dick, will feature an employer and an association representative from ...
Breaking Medicine News(10 mins):
(Date:1/23/2017)... , Jan. 23, 2017  Based on its ... & Sullivan recognizes Ansell, a global leader in ... Sullivan Company of the Year Award. Ansell,s comprehensive ... a wide global footprint have placed it in ... protection market. The Company,s established product line and ...
(Date:1/23/2017)... , Jan. 23, 2017 MouthWatch LLC announced ... was ranked as the best intraoral camera on DentalCompare,s ... the #2 spot overall. The #1 product was the ... the MouthWatch intraoral camera was "…incredibly popular because it is ... camera has a small sticker price, it doesn,t sacrifice quality ...
(Date:1/23/2017)... Direct-to-consumer digital marketing strategy drives 85% ... in consumable sales, quarter-over-quarter ... ), a leader in digital health and mobile health ... Monitoring System, an all-in-one diabetes meter, today announced continued ... smart diabetes management solution. In just ...
Breaking Medicine Technology: