(PRWEB) August 28, 2013
Browse 183 market data tables and 118 figures spread through 341 pages and in-depth TOC on “Managed Services Market [Managed Data Center, Managed Network, Managed Information, Managed Mobility, Managed Infrastructure, Managed Communications, Managed Security] - Global Advancements, Market Forecasts and Analysis (2013 – 2018).”
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Managed services market is witnessing accelerated development in recent years due to the advancements in cloud computing, big data and mobility services. Managed services are expert outsourcing functions that transfer in-house functionalities to be managed by third party managed service provider (MSP). Managed services enable organizations to bring in competencies that they lack or to replace functions or processes that incurred huge recurring costs.
While businesses look forward to reduce their IT spending by incorporating the skilled outsourcing services of MSPs; service providers are looking at newer technologies that will ensure round the clock uptime and availability of IT network. With the increase in the number of cloud-based services, there is also an ever increasing concern over security and performance to mission critical applications that are outsourced. MSPs are addressing these issues by stepping up newer and innovative technologies that can counter these issues. However, the benefits of availing a third party managed service far outweigh their impediments. MSPs worldwide constantly strive to ensure that their services are both secure and they can be managed remotely.
The ICT managed services domain is broadly classified into Application Service Providers (ASPs) and Managed Service Providers (MSPs). The Application Service providers are both vendors of advanced telecommunication equipments as well as additional providers of value added managed services. The Managed Service providers are partners to ASPs and comprise of Independent Software Vendors (ISVs), Telcos, VARs and System Integrators. The MSPs take the main responsibility of providing the managed services functionalities such as support, billing and other business processes to customers.
Managed Services involve operational level agreement (OLA) between the ASP and MSP wherein both parties agree upon the service levels, quality, duration, revenue sharing and other business rules and regulations amongst them. Managed services ensure revival of the customer from all the routine IT work they were handling earlier due to the MSP taking over complete reins of the customer’s infrastructure, network or both, with the total ownership rights still remaining with the end-user. The managed services market is recently witnessing an increasing keen interest in managed mobility and information services.
The top global market leaders in this market are ASPs, IBM followed by Cisco. IBM has the largest proprietary security information database and constantly strives to attain focused on security excellence. IBM follows qualitative and affordable SLAs that further increase the lucrativeness of their managed offerings. IBM looks forward to expand their managed services profile as well as expand its operations into SMB sector. Another determined player in this market is Cisco's.
The company’s major strategy has been to ensure its product pricing and support models mirror the requirements of its MSPs. Cisco’s managed services portfolio targets the MSPs with its main USP of providing the end-users with better technological innovations, quality and deliverance to solve customers' business needs quickly while increasing their return on investments (ROI). Other emerging or rapidly growing MSPs mentioned in the report include valley network solutions (VNS), IMImobile, Syniverse Technologies, Cybera and others.
The biggest application of managed services has been in data center services and enterprise infrastructure services; while the high growth industry verticals are BFSI and the public sector. Managed data center services are expected to follow a steady growth over the next five years whereas managed infrastructure services is expected to witness an elevated growth rate in the next five year periods. While managed colocation has a larger market share as of 2013 and is expected to witness gradual growth over the five year period, it is expected for managed hosting to have the highest growth rate in the five year period from 2013 to 2018.
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