Navigation Links
Managed Pharmacy Care: Coping With Mail-Order Woes
Date:5/19/2009

LAKE ARROWHEAD, Calif., May 19 /PRNewswire/ -- Millions of Americans use mail order to fill prescriptions. Some do so to save a co-payment; others because they are mandated by their company or third-party payer.

But problems continue to occur in the delivery system, even if it is generally agreed among the profession that mail order does a fine job in supplying product.

Independent pharmacists hear an average of 2.47 mail order complaints per day from consumers. In most cases, pharmacists are not able to intercede, provide counseling or even sell a limited-days supply because the prescription is not from their store.

Most boards of pharmacy are interested, however, in unresolved problems. Those include:

  • Prescriptions not received in a timely manner.
  • Receiving improper prescriptions, including a product mailed to an address not of the recipients.
  • A product improperly delivered, whereas the recommended storage temperature is noted on the package but may be dropped off on a porch in 100-degree or below-freezing weather.
  • There is a change in the prescription, from what was written to what was delivered.

In all instances, the mail-order company will urge its customers to contact them first. But for consumers interested in pharmacy standards being maintained, this is not necessarily the best course of action.

Mail-order companies are held to identical standards as store pharmacies with the exception of signing for a prescription. The state boards of pharmacy, however, are keenly interested in hearing and tracking mail-order incidents. When improper deliver is discovered, the mail-order company is issued a "hefty fine" in hopes that internal problems can be corrected.

The boards of pharmacy want to hear from consumers who receive improper medications, fear a product has been stored incorrectly in their mail box or door front, failed to receive telephone counseling in a timely manner or had a prescription "switched" from the prescribed product to another without doctor and patient authorization. Those consumers are urged to contact complaint hotlines and "save the evidence."

In case of mail-order problems, California residents should call 916.574.7900 or 916.574.7909; Montana State Board of Pharmacy 406.841.2319 or hclcomp@mt.gov; Washington Department of Health at 360.236.4700 or hpqa.csc@doh.wa.govIdaho State Board of Pharmacy at 208.334.2356.

Managed Pharmacy Care, Inc. is a network of independent pharmacists.

Contact Gary Ellis 800.582.5889 for additional information.


'/>"/>
SOURCE Managed Pharmacy Care, Inc.
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. MS Patients More Compliant with Medications When Managed by Specialty Pharmacy, According to HealthCore Study Presented at ISPOR
2. University of Miami President Donna E. Shalala, Pennsylvania Gov. Edward G. Rendell: Nurse Practitioners Are Key to Obama Health Care Reform, Call for Increased Federal Funding for Innovative Nurse-Managed Health Care
3. Triple-S Management Corporation Announces Execution of Definitive Agreement to Acquire Managed Care Portfolio of La Cruz Azul de Puerto Rico, Inc.
4. Managed Pharmacy Care: Great Resource for Pharmacists and You
5. Archi-Tech InView Now Supports Managed Care Data, Offering an Interactive Dashboard for On-Demand Sales Planning and Reporting
6. SecureWorks, Inc. Wins SC Magazines Reader Trust Award for Best Managed Security Service for Four Years Running
7. SecureWorks, Inc. Launches Managed Web Application Firewall Service
8. National Managed Care Provider First to Workers Compensation Market with Innovative Technology that Reduces Costs to Employers
9. Prime Pharmacists Recognized by the Journal of Managed Care Pharmacy
10. Economy and New President Shape This Years Top Ten Issues Facing Managed Care Executives
11. SynCare Receives Managed Health Services Contract Renewal
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:1/20/2017)... ... , ... “The Land of More and More”: a brilliant story for ... shares the simple and achievable answer. “The Land of More and More” is the ... Church in Angola, Indiana where he works with the children’s ministry department. , ...
(Date:1/19/2017)... ... ... Next week after January 20th, the fear for many is that the ... needs of over 30 million. Many interviews with Dr. Carol Francis at the Los ... were suppose to prioritize. Interviews provided below. , Among those present was ...
(Date:1/19/2017)... ... January 19, 2017 , ... ... innovators, engineers, and scientists from around the world, announces the launch of its ... quick and easy portal to research breakthroughs and trending news, vital information on ...
(Date:1/19/2017)... Park City, Utah (PRWEB) , ... January 19, ... ... Sundance Film Festival in a medical capacity this year. Drs. Alexander Paziotopoulos, Andrew ... Lounge to provide a condensed version of the clinic’s leading recovery program. ...
(Date:1/19/2017)... , ... January 19, 2017 , ... ... Conductor CTMS, which provides a modern CTMS workflow designed to seamlessly integrate and ... has been condensed to a single page, maximizing usability and improving efficiency significantly ...
Breaking Medicine News(10 mins):
(Date:1/19/2017)... 2017 This report on the opioid induced ... of the global market. Large number of chronic pain ... constipation is a major side effect of consumption of ... targeted therapy has been prescribed to treat opioid induced ... medicines, and growing awareness about the therapy are the ...
(Date:1/19/2017)... -- Accuray Incorporated (Nasdaq: ARAY ) announced ... set the bar for excellence in customer satisfaction. The ... rating among radiation treatment delivery systems in the U.S., ... Briefing™. The most recent ratings trend also shows Accuray ... for 11 of the past 12 quarters. ...
(Date:1/19/2017)... Shire plc (LSE: SHP, NASDAQ: ... and Drug Administration (FDA) has acknowledged receipt of the ... for SHP465, a long-acting, triple-bead, mixed amphetamine salts formulation. ... for Attention-Deficit/Hyperactivity Disorder (ADHD). The FDA is expected to ... the designated Prescription Drug User Fee Act (PDUFA) action ...
Breaking Medicine Technology: