Navigation Links
Managed Pharmacy Care: Coping With Mail-Order Woes
Date:5/19/2009

LAKE ARROWHEAD, Calif., May 19 /PRNewswire/ -- Millions of Americans use mail order to fill prescriptions. Some do so to save a co-payment; others because they are mandated by their company or third-party payer.

But problems continue to occur in the delivery system, even if it is generally agreed among the profession that mail order does a fine job in supplying product.

Independent pharmacists hear an average of 2.47 mail order complaints per day from consumers. In most cases, pharmacists are not able to intercede, provide counseling or even sell a limited-days supply because the prescription is not from their store.

Most boards of pharmacy are interested, however, in unresolved problems. Those include:

  • Prescriptions not received in a timely manner.
  • Receiving improper prescriptions, including a product mailed to an address not of the recipients.
  • A product improperly delivered, whereas the recommended storage temperature is noted on the package but may be dropped off on a porch in 100-degree or below-freezing weather.
  • There is a change in the prescription, from what was written to what was delivered.

In all instances, the mail-order company will urge its customers to contact them first. But for consumers interested in pharmacy standards being maintained, this is not necessarily the best course of action.

Mail-order companies are held to identical standards as store pharmacies with the exception of signing for a prescription. The state boards of pharmacy, however, are keenly interested in hearing and tracking mail-order incidents. When improper deliver is discovered, the mail-order company is issued a "hefty fine" in hopes that internal problems can be corrected.

The boards of pharmacy want to hear from consumers who receive improper medications, fear a product has been stored incorrectly in their mail box or door front, failed to receive telephone counseling in a timely manner or had a prescription "switched" from the prescribed product to another without doctor and patient authorization. Those consumers are urged to contact complaint hotlines and "save the evidence."

In case of mail-order problems, California residents should call 916.574.7900 or 916.574.7909; Montana State Board of Pharmacy 406.841.2319 or hclcomp@mt.gov; Washington Department of Health at 360.236.4700 or hpqa.csc@doh.wa.govIdaho State Board of Pharmacy at 208.334.2356.

Managed Pharmacy Care, Inc. is a network of independent pharmacists.

Contact Gary Ellis 800.582.5889 for additional information.


'/>"/>
SOURCE Managed Pharmacy Care, Inc.
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. MS Patients More Compliant with Medications When Managed by Specialty Pharmacy, According to HealthCore Study Presented at ISPOR
2. University of Miami President Donna E. Shalala, Pennsylvania Gov. Edward G. Rendell: Nurse Practitioners Are Key to Obama Health Care Reform, Call for Increased Federal Funding for Innovative Nurse-Managed Health Care
3. Triple-S Management Corporation Announces Execution of Definitive Agreement to Acquire Managed Care Portfolio of La Cruz Azul de Puerto Rico, Inc.
4. Managed Pharmacy Care: Great Resource for Pharmacists and You
5. Archi-Tech InView Now Supports Managed Care Data, Offering an Interactive Dashboard for On-Demand Sales Planning and Reporting
6. SecureWorks, Inc. Wins SC Magazines Reader Trust Award for Best Managed Security Service for Four Years Running
7. SecureWorks, Inc. Launches Managed Web Application Firewall Service
8. National Managed Care Provider First to Workers Compensation Market with Innovative Technology that Reduces Costs to Employers
9. Prime Pharmacists Recognized by the Journal of Managed Care Pharmacy
10. Economy and New President Shape This Years Top Ten Issues Facing Managed Care Executives
11. SynCare Receives Managed Health Services Contract Renewal
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... (PRWEB) , ... October 13, 2017 , ... Apple ... care services, staged a mock evacuation of the facility as part of a disaster ... Fire Department, Echo Hose EMS and Shelton City Emergency Manager, as well as the ...
(Date:10/13/2017)... , ... October 13, 2017 , ... Global Healthcare Management’s ... Alexandria Park in Milford, NJ. This free event, sponsored by Global Healthcare Management’s ... The fun run is geared towards children of all ages; it is a ...
(Date:10/13/2017)... ... October 13, 2017 , ... “The Journey: From the ... danger possible to save lost souls in the Philippines. “The Journey: From the Mountains ... a dedicated teacher of the Bible. She has taught all ages and currently teaches ...
(Date:10/12/2017)... ... October 12, 2017 , ... Planet Fitness, one of the largest and ... plans to open a flagship location in Covington, LA at 401 N. U.S. Highway ... store next to Office Depot in the Holiday Square shopping center. Its location allows ...
(Date:10/12/2017)... ... 2017 , ... Asante, a nationally recognized health system in ... existing home health joint venture through an agreement, effective October 1, 2017, to ... home health company with Asante, delivering clinically integrated care, for the past eight ...
Breaking Medicine News(10 mins):
(Date:10/10/2017)... -- NDS received FDA 510(k) clearance in May 2017 for its highly ... designed for endoscopy environments. An innovative secondary monitor solution, ZeroWire ... support the improvement of patient outcomes, procedural efficiency, and the lowering ... ... ...
(Date:10/4/2017)... 4, 2017  South Korean-based healthcare product Development Company ... "cprCUBE" on Kickstarter. The device will educate the user ... with better efficiency compared to the dated and pricey ... on efficacy of the compression for a more informed ... goal to raise $5,000. ...
(Date:10/2/2017)... 2017  Eli Lilly and Company (NYSE: ... third quarter of 2017 on Tuesday, October 24, 2017. ... day with the investment community and media to further ... call will begin at 9 a.m. Eastern time. Investors, ... webcast of the conference call through a link that ...
Breaking Medicine Technology: