Navigation Links
Managed Pharmacy Care: Coping With Mail-Order Woes

LAKE ARROWHEAD, Calif., May 19 /PRNewswire/ -- Millions of Americans use mail order to fill prescriptions. Some do so to save a co-payment; others because they are mandated by their company or third-party payer.

But problems continue to occur in the delivery system, even if it is generally agreed among the profession that mail order does a fine job in supplying product.

Independent pharmacists hear an average of 2.47 mail order complaints per day from consumers. In most cases, pharmacists are not able to intercede, provide counseling or even sell a limited-days supply because the prescription is not from their store.

Most boards of pharmacy are interested, however, in unresolved problems. Those include:

  • Prescriptions not received in a timely manner.
  • Receiving improper prescriptions, including a product mailed to an address not of the recipients.
  • A product improperly delivered, whereas the recommended storage temperature is noted on the package but may be dropped off on a porch in 100-degree or below-freezing weather.
  • There is a change in the prescription, from what was written to what was delivered.

In all instances, the mail-order company will urge its customers to contact them first. But for consumers interested in pharmacy standards being maintained, this is not necessarily the best course of action.

Mail-order companies are held to identical standards as store pharmacies with the exception of signing for a prescription. The state boards of pharmacy, however, are keenly interested in hearing and tracking mail-order incidents. When improper deliver is discovered, the mail-order company is issued a "hefty fine" in hopes that internal problems can be corrected.

The boards of pharmacy want to hear from consumers who receive improper medications, fear a product has been stored incorrectly in their mail box or door front, failed to receive telephone counseling in a timely manner or had a prescription "switched" from the prescribed product to another without doctor and patient authorization. Those consumers are urged to contact complaint hotlines and "save the evidence."

In case of mail-order problems, California residents should call 916.574.7900 or 916.574.7909; Montana State Board of Pharmacy 406.841.2319 or; Washington Department of Health at 360.236.4700 or State Board of Pharmacy at 208.334.2356.

Managed Pharmacy Care, Inc. is a network of independent pharmacists.

Contact Gary Ellis 800.582.5889 for additional information.

SOURCE Managed Pharmacy Care, Inc.
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. MS Patients More Compliant with Medications When Managed by Specialty Pharmacy, According to HealthCore Study Presented at ISPOR
2. University of Miami President Donna E. Shalala, Pennsylvania Gov. Edward G. Rendell: Nurse Practitioners Are Key to Obama Health Care Reform, Call for Increased Federal Funding for Innovative Nurse-Managed Health Care
3. Triple-S Management Corporation Announces Execution of Definitive Agreement to Acquire Managed Care Portfolio of La Cruz Azul de Puerto Rico, Inc.
4. Managed Pharmacy Care: Great Resource for Pharmacists and You
5. Archi-Tech InView Now Supports Managed Care Data, Offering an Interactive Dashboard for On-Demand Sales Planning and Reporting
6. SecureWorks, Inc. Wins SC Magazines Reader Trust Award for Best Managed Security Service for Four Years Running
7. SecureWorks, Inc. Launches Managed Web Application Firewall Service
8. National Managed Care Provider First to Workers Compensation Market with Innovative Technology that Reduces Costs to Employers
9. Prime Pharmacists Recognized by the Journal of Managed Care Pharmacy
10. Economy and New President Shape This Years Top Ten Issues Facing Managed Care Executives
11. SynCare Receives Managed Health Services Contract Renewal
Post Your Comments:
(Date:11/30/2015)... ... November 30, 2015 , ... A ... of bacteria could be effective in fighting methicillin-resistant Staphylococcus aureus (MRSA), one of ... Their study showed that small molecule analogs that target the functions of SecA, ...
(Date:11/30/2015)... , ... November 30, 2015 , ... At Grand Dental ... and convenient setting. , When you have dental problems, you need to turn to ... can effectively diagnose and treat your needs, a friendly dentist who counsels you on ...
(Date:11/30/2015)... , ... November 30, 2015 , ... Using a combination ... prediabetes in American children and adults, according to a new study by researchers at ... of Prediabetes in Children and Adults: Using Combinations of Blood Glucose Tests ,” published ...
(Date:11/30/2015)... ... 30, 2015 , ... Newly reviewed and approved “NJ Top ... He has both advanced training and considerable experience in reconstructive dentistry with ... in cosmetic dentistry. He is an active Spear Education member providing full ...
(Date:11/30/2015)... PA (PRWEB) , ... November 30, 2015 , ... ... to a new study by UPMC and KingMed Diagnostics ... over three years found that consultation with UPMC pathologists resulted in significantly altered ...
Breaking Medicine News(10 mins):
(Date:11/30/2015)... --  Nuance Communications, Inc. (NASDAQ: NUAN ) ... (NDSC) today jointly announced a new integrated set of ... American College of Radiology,s (ACR) Imaging 3.0™ tools to ... current and emerging value-based payment models . ... combining clinical decision support, radiology reporting and image sharing ...
(Date:11/30/2015)... -- Booth #4303 – The Imaging Components business of Varian ... array of products in a new booth (#4303) at the ... America in Chicago this ... components "At the Heart of Imaging." Products will include a ... Claymount brand, and computer-aided diagnostic software from MeVis as well ...
(Date:11/30/2015)... -- Hanger, Inc. (NYSE: HGR ) (the "Company") today ... its previously announced consent solicitation (as amended and restated, ... amount 7⅛% Senior Notes due 2018 (the "Notes") to ... pursuant to the Consent Solicitation, (ii) the proposed increased ... date of the Consent Solicitation.    ...
Breaking Medicine Technology: