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Maintenance Software Company Bucks Trend, Offers Unlimited No-Charge Product Tech Support
Date:1/28/2008

VALENCIA, Calif., Jan. 28 /PRNewswire/ -- In a reversal of what has become the norm, Link it Software Corporation has instituted no-charge 5-hour online interactive training coupled with two hours of live phone tech support and unlimited tech support via EMail for all EZM Web customers.

EZM Web tracks and controls maintenance for any type of equipment and any type of vehicle plus inventory control via the Web. It is accessible from anywhere in the world there is an Internet connection. Link It's maintenance software customers include thousands of users in firms ranging from very small businesses to Fortune 500 companies.

"Software is transforming itself into a service product," Link It President Dr. Gloria McFarland, a Cal Tech PhD, explained. "In developing our user-friendly interface and working with customers, one of the greatest concerns we heard was over the training and support issue. We realized we needed to provide world-class service when providing a world-class product. This entails the recognition that the goal of Web-based software is to have customers using the product on an ongoing basis, not to gouge customers for the training and support they need to utilize it."

"For any company determined to be the industry leader, service is the name of the game," expanded Link It CEO Wayne McFarland. "Therefore, after a year of planning and focus groups, we have launched this complete program for all EZM Web customers to receive, at no charge, 5 hours of interactive online training on how to use every feature, in combination with 2 hours of free, live tech support plus ongoing free Email tech support for as long as EZM Web customers have an active account.

"We have found in working with our customers that this amount of training and support is exactly what is needed for an EZM Web customer to get totally up to speed and to train their staff on how to use our Web-based vehicle and equipment maintenance tracking software. This is
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SOURCE Link It Software Corporation
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