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Maine Selects Advanced Kiosks as Supplier for Statewide Initiative
Date:10/23/2013

er homework when developing the initial request for proposals. After nationwide research, Garza reported, “Several states had automated parts of the application process, but there was no one tool that enabled clients to do it all – from completing applications to uploading supporting documentation to follow-up phone interviews.” She applied for and was awarded partial funding for this cutting-edge project from the USDA Supplemental Nutrition Assistance Program Process & Technology Improvement Grant.

Due to the pioneering nature of the initiative, Garza’s RFP included unique specifications and an ambitious timeline for deployment. Advanced Kiosks welcomed the challenge. All 58 kiosks were installed and operational less than 60 days after the contract was awarded.

“We chose Advanced Kiosks because they had a very clear and detailed proposal we felt could meet our needs,” Garza explained. “Horn and his team understood that, first and foremost, the kiosks needed to be easy to use. User privacy and security of personal data were also top priorities.”

The kiosks went live across the state this past July, allowing users to access and enter data on My Maine Connection, Maine’s eligibility portal. Each kiosk features a full-size printer and document scanner for uploading paystubs, birth certificates and any other necessary verification. Scanned documents are automatically added to a client’s application package and sent to OFI via a fast and secure connection. If users encounter any difficulties, all they need to do is pick up the VoIP phone mounted to the computer kiosk. Help is only a quick and easy phone call away.

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