Navigation Links
MESSA Receives National Recognition for Best Practices in Providing Efficient, Cost-Effective Customer Service
Date:3/12/2009

EAST LANSING, Mich., March 12 /PRNewswire/ -- MESSA's East Lansing-based Member Service Center has been recognized for the third consecutive year for superior efficiency and performance in providing outstanding customer service to MESSA members.

MESSA was honored for providing efficient and effective customer service as measured against best practice metrics by The Center for Customer-Driven Quality(TM) at Purdue University and BenchmarkPortal.

"MESSA is constantly striving to become more efficient and effective in delivering its traditional outstanding member service," MESSA Executive Director Cynthia Williams said. "This award is further proof of our continuing success at adopting and implementing efficient and cost-effective business practices."

Dr. Jon Anton of Purdue's Center for Customer-Driven Quality said, "This certification attests to the fact that MESSA has successfully balanced efficiency and effectiveness in its call center operations. Certification is such a distinction because it is based on best-practice metrics drawn from the center's database of contact center metrics, the largest in the world."

"MESSA's tradition of providing outstanding service efficiently is one of the key factors that have helped MESSA earn and keep the intense loyalty of its members," Williams said. "This national recognition by the industry leader in benchmarking call center quality is further confirmation of our business model and practices."

In order to be certified as a "Center of Excellence," MESSA's Member Service Center had to meet or exceed key performance indicators and metrics established by BenchmarkPortal as standards of quality, cost-efficiency and best practices. MESSA's call center is one of only four in the state of Michigan named "Centers of Excellence."

"Rising medical and pharmaceutical costs coupled with Michigan's perilous budget situation make it very important for MESSA to be extremely efficient and a wise steward of our members' premium dollars," Williams added. "Having our Member Service Center honored as a 'Center of Excellence' is a tribute to our employees' efforts to provide outstanding member service and our leadership in providing that service efficiently."

MESSA coverage is important to Michigan's public school employees and to the success of their school districts. Ninety percent of school employees covered by MESSA say it is an important factor in their job satisfaction. With a strong focus on wellness and supporting members' health care needs, MESSA helps keep school employees healthy and on the job.

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. Data is collected in conjunction with the Center for Customer-Driven Quality(TM) at Purdue University. In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. They provide reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement.

About MESSA

MESSA is a not-for-profit membership association and a Michigan business success story. MESSA employs 300 staff statewide. MESSA regularly earns 98 percent satisfaction scores from its members. Ninety-two percent say MESSA coverage is an important factor in their job satisfaction. MESSA is able to provide a great value in the market because of its member focus and efficient business model. In addition to outstanding customer-service and best business practices, MESSA places a strong emphasis on member education, wellness and preventive care. Discover more about MESSA at www.messa.org .


'/>"/>
SOURCE MESSA
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Nurses Send Sutter a Clear Message
2. Message for Activists at Latino National Congreso Convention: Amnesty Will Exacerbate National Problems and Turn the U.S. into Another Mexico
3. Hearing messages embedded in noise could be early sign of schizophrenia
4. PhoneTree Announces New Patient Messaging Product and Pricing Options
5. Message to the elderly: Its never too late to prevent illness!
6. Classifying indoor tanning behaviors can help physicians tailor prevention messages
7. American Cancer Society President Elmer Huerta Shares Inspirational Message on Azteca Americas Issues: Caras Y Voces
8. Sonian Introduces the Most Affordable, Reliable and Scaleable Email Archiving Solution for All Messaging Systems
9. Ring Up Instant Nutrition Info via Text Message to DIET1 (34381)
10. Lupus Foundation of America Launches Website Message Boards to Connect People With Lupus
11. St. Conti Communications to Help Adjust Chiropractor Messaging and Communications
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/24/2017)... ... February 24, 2017 , ... With ProGlass Prism users now have the ability ... total control over position, rotation, distortion, edge softness, edge blur, chromatic aberration, individual glass ... , With ProGlass Prism users are given the tools and effects to generate ...
(Date:2/24/2017)... ... February 24, 2017 , ... The Radiology Business Management Association ... marketing programs at the annual Building Better Radiology Marketing Programs conference, held ... in Fort Worth, Texas. Nine awards are given out in five categories. They are:, ...
(Date:2/23/2017)... , ... February 23, 2017 , ... ... of Justice jointly issued a letter to withdraw previous guidance issued ... their gender identity. The guidance issued in May 2016 by the Obama Administration ...
(Date:2/23/2017)... Angeles, CA (PRWEB) , ... February 23, 2017 , ... ... first two episodes of WE TV’s “Mama June: From Not to Hot,” which will ... TV notable, “Mama” June Shannon, known to millions from the 2012 reality television series, ...
(Date:2/23/2017)... ... February 23, 2017 , ... Dr. David Mahon leads Siena Dental, a comprehensive ... was named a 2017 Top Patient Rated Henderson Dentist by Find Local ... recognizes local physicians and dentists who have earned high ratings and superior patient reviews ...
Breaking Medicine News(10 mins):
(Date:2/24/2017)... , Feb. 24, 2017  Xynomic Pharmaceuticals, Inc., an ... that it has acquired exclusive worldwide rights to ... innovative HDAC inhibitor targeting hematological and solid tumors. ... Phase 1 and 2 clinical trials of Abexinostat ... have already been completed, demonstrating that Abexinostat ...
(Date:2/23/2017)... Feb. 23, 2017  Genesis Healthcare Services has merged ... was made by Bill Monast , President and ... and Nathan Feltman , executives with Home Health ... LLC. This acquisition helps Hospice Cloud ... technology enabled durable medical equipment (DME) solutions for the ...
(Date:2/23/2017)... REDWOOD CITY, Calif., Feb. 23, 2017 Nevro Corp. ... innovative evidence-based solutions for the treatment of chronic pain, today ... ended December 31, 2016. 2016 Accomplishment & ... the full year 2016, an increase of 228% as reported, ... million for 2016, an increase of 612% over the prior ...
Breaking Medicine Technology: