Navigation Links
MESSA Receives National Recognition for Best Practices in Providing Efficient, Cost-Effective Customer Service
Date:3/12/2009

EAST LANSING, Mich., March 12 /PRNewswire/ -- MESSA's East Lansing-based Member Service Center has been recognized for the third consecutive year for superior efficiency and performance in providing outstanding customer service to MESSA members.

MESSA was honored for providing efficient and effective customer service as measured against best practice metrics by The Center for Customer-Driven Quality(TM) at Purdue University and BenchmarkPortal.

"MESSA is constantly striving to become more efficient and effective in delivering its traditional outstanding member service," MESSA Executive Director Cynthia Williams said. "This award is further proof of our continuing success at adopting and implementing efficient and cost-effective business practices."

Dr. Jon Anton of Purdue's Center for Customer-Driven Quality said, "This certification attests to the fact that MESSA has successfully balanced efficiency and effectiveness in its call center operations. Certification is such a distinction because it is based on best-practice metrics drawn from the center's database of contact center metrics, the largest in the world."

"MESSA's tradition of providing outstanding service efficiently is one of the key factors that have helped MESSA earn and keep the intense loyalty of its members," Williams said. "This national recognition by the industry leader in benchmarking call center quality is further confirmation of our business model and practices."

In order to be certified as a "Center of Excellence," MESSA's Member Service Center had to meet or exceed key performance indicators and metrics established by BenchmarkPortal as standards of quality, cost-efficiency and best practices. MESSA's call center is one of only four in the state of Michigan named "Centers of Excellence."

"Rising medical and pharmaceutical costs coupled with Michigan's perilous budget situation make it very important for MESSA to be extremely efficient and a wise steward of our members' premium dollars," Williams added. "Having our Member Service Center honored as a 'Center of Excellence' is a tribute to our employees' efforts to provide outstanding member service and our leadership in providing that service efficiently."

MESSA coverage is important to Michigan's public school employees and to the success of their school districts. Ninety percent of school employees covered by MESSA say it is an important factor in their job satisfaction. With a strong focus on wellness and supporting members' health care needs, MESSA helps keep school employees healthy and on the job.

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. Data is collected in conjunction with the Center for Customer-Driven Quality(TM) at Purdue University. In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. They provide reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement.

About MESSA

MESSA is a not-for-profit membership association and a Michigan business success story. MESSA employs 300 staff statewide. MESSA regularly earns 98 percent satisfaction scores from its members. Ninety-two percent say MESSA coverage is an important factor in their job satisfaction. MESSA is able to provide a great value in the market because of its member focus and efficient business model. In addition to outstanding customer-service and best business practices, MESSA places a strong emphasis on member education, wellness and preventive care. Discover more about MESSA at www.messa.org .


'/>"/>
SOURCE MESSA
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Nurses Send Sutter a Clear Message
2. Message for Activists at Latino National Congreso Convention: Amnesty Will Exacerbate National Problems and Turn the U.S. into Another Mexico
3. Hearing messages embedded in noise could be early sign of schizophrenia
4. PhoneTree Announces New Patient Messaging Product and Pricing Options
5. Message to the elderly: Its never too late to prevent illness!
6. Classifying indoor tanning behaviors can help physicians tailor prevention messages
7. American Cancer Society President Elmer Huerta Shares Inspirational Message on Azteca Americas Issues: Caras Y Voces
8. Sonian Introduces the Most Affordable, Reliable and Scaleable Email Archiving Solution for All Messaging Systems
9. Ring Up Instant Nutrition Info via Text Message to DIET1 (34381)
10. Lupus Foundation of America Launches Website Message Boards to Connect People With Lupus
11. St. Conti Communications to Help Adjust Chiropractor Messaging and Communications
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:4/29/2016)... ... April 29, 2016 , ... A new study by a ... diaphragmatic hernia have better survival rates if surgery is performed early. Approximately one ... the diaphragm fails to form completely, letting abdominal organs into the chest cavity ...
(Date:4/29/2016)... ... 2016 , ... The Wharton School of the University ... of the 2016 Wharton Business Plan Competition —as well as the Wharton ... the Committee Award for Most ‘Wow Factor,’ making them the first team in ...
(Date:4/29/2016)... ... 29, 2016 , ... World Patent Marketing , a ... invention which aids in proper muscle development. , "The Gym & Exercise Equipment ... of World Patent Marketing. "Globalization has threatened the future growth of the industry ...
(Date:4/29/2016)... ... April 29, 2016 , ... Melanoma is the deadliest type of skin cancer. Although ... the majority of skin cancer deaths. More than 10,000 people are expected to die of ... is 62, it is the one of the most commonly diagnosed cancers in young women. ...
(Date:4/29/2016)... , ... April 29, 2016 , ... New York City based oral and maxillofacial surgeon ... is a very effective way to treat obstructive sleep apnea. Dr. Jamali is proud to ... is a procedure that involves one or both jaw bones. This surgery is performed to ...
Breaking Medicine News(10 mins):
(Date:4/28/2016)... India , April 28, 2016 ... Pipeline Review, H1 2016" is a report that ... and helps strengthen R&D pipelines by identifying new ... products. Company Profiles discussed in this ... Industrie Farmaceutiche Riunite Srl, AbbVie Inc., Abiogen Pharma ...
(Date:4/27/2016)... , April 27, 2016   ... 42% Growth in Recurring Consumable Sales  Clinical ... Mauna Kea Technologies (Euronext: MKEA, OTCQX: MKEAY) inventor of ... its sales for the first quarter ended March 31, ... the execution of its commercial strategy. First ...
(Date:4/27/2016)... April 27, 2016 Tie-up with ... initiative to save newborns   Fortis ... & newborns in collaboration with Breast Milk Foundation (BMF), a ... Pasteurized Human Milk Bank, ,Amaara, in Delhi-NCR today. This non-profit ... source for infants and should be available to babies deprived ...
Breaking Medicine Technology: