New In-House Travel Agency Increases Customer Service and Saves Clients Money
Baltimore, MD. (Vocus) November 17, 2009 -- MEDEX Global Group announced the creation of Travel Express, a new wholly-owned subsidiary that will serve as the official travel agency for MEDEX's Emergency Response Center (ERC), emergency evacuations and corporate travel.
Each year, MEDEX protects millions of travelers, evacuating thousands who have experienced medical or security emergencies far from home. These evacuations often occur on commercial carriers and MEDEX issues approximately 1,000 airline tickets a year. In the past, MEDEX has relied on an external travel agency to make transportation arrangements. "This high volume of tickets was the impetus for us seeking ARC [Airline Reporting Corporation certification to launch Travel Express," states Susan Torroella, MEDEX Chief Operating Officer.
Travel Express will be available around-the-clock to book MEDEX evacuations on commercial carriers. This enables MEDEX to access lower fares on behalf of their clients and book tickets in a more timely manner. "When travelers call MEDEX, they want to get home as soon as possible. With an in-house travel agency, that can happen more quickly and at a lower cost," Torroella comments.
"We are all excited about the addition of Travel Express," states Bruce Kirby, President and CEO of MEDEX Global Group. "This is just one more way we can focus on customer service and provide our clients with the care and the products they deserve."
Travel Express is the latest to join the MEDEX Global Group family of companies. Operating under the brand name MEDEX Global Solutions, other subsidiary companies include ASI Group, a leading security risk management company serving seven of the Top 10 Fortune 500 companies, and CMI Insurance, a leading provider of medical
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