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Loma Linda University Medical Center Selects Beryl to Manage Call Center Interactions for Women's Services Programs and Departments
Date:9/10/2007

LOMA LINDA, Calif., Sept. 10 /PRNewswire/ -- Loma Linda University Medical Center (LLUMC), a 900-bed Seventh Day Adventist institution located in Southern California, has chosen The Beryl Companies to manage consumer inquiries, physician referrals and outbound reminder calls for its women's services departments and programs.

Women seeking physician referrals for breast care, psychology, urology, gynecology, infertility, obstetrics, cardiology and women's executive health services can reach a Beryl call advisor 24/7 by dialing 888-97-WOMEN. Beryl call advisors are specially trained to match callers' preferences to local physicians, taking into account medical specialty, office location, insurance accepted, office hours and a host of other variables.

"Women today lead hectic lives and often forget to put themselves first," said Gyn Women's Services Director Beverly Rigsby. "We want to do everything possible to give them easy access to Loma Linda's exceptional programs and services and ensure that they receive the highest level of customer service -- in person and on the phone."

Loma Linda University Medical Center operates some of the largest clinical programs in the United States in areas such as neonatal care and outpatient surgery and is recognized as the international leader in infant heart transplantation and proton treatments for cancer. Each year, the institution admits more than 33,000 inpatients and serves roughly half a million outpatients. As the only tertiary-care hospital in the area, LLUMC is the only level one regional trauma center for Inyo, Mono, Riverside and San Bernardino counties.

Beryl, the nation's leading healthcare-exclusive customer interaction center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a leading provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service to more than three million consumers each year. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit http://www.beryl.net.


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