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Local Medicare Advantage Plan Gets Five-Star Ratings from Medicare
Date:11/5/2009

uot;However, the independent confirmation from Medicare through their CAHPS survey is validation that our members truly believe they're getting high quality care and excellent customer service."

Matheny attributes much of the success to the health plan's investment in a specially trained, local customer service unit that members know as the Concierge Service. The Concierge Service provides KelseyCare Advantage members a comprehensive array of customer support services that help members navigate the healthcare system and expedite access to a wide variety of resources. Matheny also notes that KelseyCare Advantage scored significantly above the national average in ratings on "personal doctor," "customer service" and a "willingness for members to recommend the drug coverage plan".

"The news is filled with stories about the challenges Medicare beneficiaries face in getting the health care they need," says Matheny. "It is our privilege to be a solution to Houston-area seniors by offering a Medicare Advantage plan that provides Medicare beneficiaries with access to high-quality, compassionate health care at an affordable price."

For more information about this survey, go to www.medicare.gov and click on "Compare Health Plans." To find out how to become a member of Houston's only five-star rated Medicare Advantage plan, please call (713) 442-9590 or go to www.kelseycareadvantage.com.


About KelseyCare Advantage
Based in Houston, Texas, KelseyCare Advantage is a Medicare Advantage plan operated by KS Plan Administrators. The cornerstone of the KelseyCare Advantage provider network is Kelsey-Seybold Clinic. KelseyCare Advantage is available to Medicare beneficiaries who have
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